Leigh Shervy

Experience

• 

  Lilly's Boutique Jewellery

  Feb 2012 - Dec 2013

  E-commerce Operations Manager

  SEO, Google Analytics, social media content, influencer partnershipsE-commerce Platforms- Etsy, Shopify, Wix.Visual Branding- Photography and handmade designs.https://www.linkedin.com/in/lillysboutiquejewellery/recent-activity/all/

• 

  MX Financial Services

  Jan 2013 - Jul 2017

  Established effective team structures and sales processesResponsible for building comprehensive content for training programs Responsible for reports, customer satisfaction to reduce churnDelegated between departments to successfully oversaw multiple projects and affiliationsManaged cross-functional teamsAlways interested in hearing #OPENTOWORK Building and managing strong relationships with advisors clientsIdentifying clients needs and providing solutions or servicesIdentifying, addressing and resolving issues or opportunitiesAcquiring new clients

  • Team Manager

    Jan 2014 - Jul 2017

  • International Account Manager

    Jan 2013 - Jan 2015
• 

  Proonto

  Jul 2017 - Jan 2020

  SaaS start-up that provided strategic servicesKPIs for customer satisfaction to optimize their customer success strategies.Successfully managed projects Effectively delivered comprehensive reportsImplementing Facebook marketing solutions and workflow optimization, and responsible for content and documentation Optimizing online chat box supportOptimizing Pre/Post-Sale Strategies through emails and chatboxAssisting clients with troubleshooting

  • Customer Success Manager

    Jan 2018 - Jan 2020

  • Customer Service Representative

    Jul 2017 - Jul 2019
• 

  MEMO Global

  Jan 2019 - Jan 2019

  Account Manager

  Sales oriented international customer servicesManaging clients according to their needs

• 

  Dror Leadership High School

  Sept 2020 - Jun 2024

  English Teacher | Dror High School | September 2020 - August 2024

  Developed courses and educational projects (i.e. group educational sessions)Adapted teaching methods to different learning styles and abilities.Developed and implemented innovative curriculum to meet diverse student needs

• 

  LY Insurance

  Apr 2023 - Jun 2024

  Worked on CRM systemsMicrosoft BIStrategical planningBuilding, maintaining and optimizing relationships B2B and B2C- Collaborated with different insurance companiesOptimized business processes and customer experience.Handled support and troubleshooting. Enhancing customer satisfaction through personalized dataDocumented content and added automated servicesUpselling and cross-selling products according to client needs

  • Operations Specialist

    Aug 2023 - Jun 2024

  • Customer Experience Specialist | LY Insurance | April 2023 - May 2024

    Apr 2023 - May 2024