Experience

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  Next ( national institute for excellence in training)

  May 1999 - Dec 2004

  Training manager

  Supervision and Training:• Supervised over 60 corporate trainers to consistently meet weekly and monthly goals• Excelled at Logistics ( Schedules, Infrastructure) and proactive follow up • Organized critical workshops as part of building sustainable processes to support development and growth of employees and management• Developed strategies for growth of formal and informal leadership within the organization• Created and implemented effective methods of giving timely feedback and suggestions to the trainees and ensuring completion of the training program Management and Client Relationship:• Worked closely with the HR in the selection, development and promotion processes and part of an innovative process to speed up training processes resulting in 50 % cost effectiveness and client expansion. Closely involved in the diversification process resulting in company expansion within two years• Played a key role in maintaining an interactive working relationship with clients and evolved a timely feedback mechanism to the clients’ satisfaction Show less

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  Ram accountancy services

  Sept 2014 - Dec 2015

  Office manager

  Key responsibilities:• Routine administrative support tasks:- Receiving, returning and maintenance of clients’ files (hard copies)- Ensuring security, integrity and confidentiality of data- Entry and updating information in Software (Sales force, Practice CS, Ultra tax, Payroll relief, and File cabinet)- Checking and answering office emails in general and occasionally on behalf of the staff and senior Manager (typing speed - 55/w)- Monitoring and maintaining office supplies inventory- Checking on the postal mails received and sent out including photocopying, faxing and receiving deliveries- Maintaining schedules and calendars/ arranging and confirming appointments- Maintaining front desk procedures including contact information, directions and frequently requested company information.• Front desk responsibilities:- Greeting clients entering establishment, determining nature and purpose of visit, taking care of inquiries and providing information to walk in visitors and regular clients - Answering the phone, screening or forwarding calls, providing information to general inquiries, taking messages and giving timely and updated information to ongoing clients• Client relationship:- Devised ways of improving client relationship by keeping an open channel of communication through the phone / mail and during clients’ visits to the office- Improved working relationship among the team members in the office through team spirit and sharing of knowledge and skills-Taking timely decisions in prioritizing tasks to meet deadlines particularly in the absence of the senior manager- (Contact information: Meena Chandrasekaran: 408-368-4949) Show less