Experience

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  Aids healthcare foundation

  Mar 2011 - Mar 2014

  Assistant operations manager
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  Inktel contact center solutions

  Apr 2014 - Feb 2022

  Inktel Contact Center Solutions is a leading business process outsourcer specializing in contact center services. Inktel provides Contact Center Solutions to many Fortune 500 companies, federal/state/local government agencies, not-for-profit agencies and other leading organizations. Our rapidly growing organization has received multiple awards and recognition including “101 Best & Brightest Company to Work For", “Best Place to Work” in South Florida for three years in a row and one of Florida Trend’s “Best Company to Work For." Inktel has operations nationally, including offices in Miami, Chicago, Miramar, Orlando, Ft. Lauderdale and Indianapolis.For the past two decades Inktel positioned itself in strategic niche industries which has enabled us to be thought leaders in the consumer packaged goods, restaurant, and e-commerce world. As a team, we provide our customers with contact center, marketing, and consumer affairs solutions.However, developing a strategic plan is one thing. Motivating and driving people who are passionate about what they do is another. Our Passion for People (TM) philosophy embodies a corporate culture and ensures everyone who representing our customers' brands are engaged, enabled, and energized every day, every hour, and every minute.Our culture is our pride and joy and what drives us. We reward high-achievers, provide resources and training to help our colleagues with their personal developments, give back to our communities, and strive to be innovative --- all while having a little fun too! Show less Inktel Contact Center Solutions is a leading business process outsourcer specializing in contact center services. Inktel provides Contact Center Solutions to many Fortune 500 companies, federal/state/local government agencies, not-for-profit agencies and other leading organizations. Our rapidly growing organization has received multiple awards and recognition including “101 Best & Brightest Company to Work For", “Best Place to Work” in South Florida for three years in a row and one of Florida Trend’s “Best Company to Work For." Inktel has operations nationally, including offices in Miami, Chicago, Miramar, Orlando, and Ft. Lauderdale.For the past two decades Inktel positioned itself in strategic niche industries which has enabled us to be thought leaders in the consumer packaged goods, restaurant, and e-commerce world. As a team, we provide our customers with contact center, marketing, and consumer affairs solutions.However, developing a strategic plan is one thing. Motivating and driving people who are passionate about what they do is another. Our Passion for People (TM) philosophy embodies a corporate culture and ensures everyone who representing our customers' brands are engaged, enabled, and energized every day, every hour, and every minute.Our culture is our pride and joy and what drives us. We reward high-achievers, provide resources and training to help our colleagues with their personal developments, give back to our communities, and strive to be innovative - all while having a little fun too! Show less

  • Corporate Trainer

    Feb 2019 - Feb 2022

  • Recruiting Administrator

    Apr 2014 - Feb 2019
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  Florida department of education

  Jun 2014 - Sept 2014

  Technical support analyst (inktel)
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  J217 enterprises inc.

  Feb 2020 - now

  President
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  Totalinks

  Feb 2022 - now

  Director of operations

  Totalinks eCommerce Solutions (A Stromega Company Affiliate)Totalinks is a premier eCommerce web development company dedicated to helping businesses thrive in the digital marketplace. With a team of seasoned developers, designers, and strategists, we specialize in creating custom-tailored eCommerce solutions that drive results. From building user-friendly online stores to implementing advanced functionalities and integrations, we provide end-to-end services to meet your unique business needs.Our approach is rooted in collaboration and innovation. We work closely with our clients to understand their goals, audience, and challenges, allowing us to deliver solutions that not only meet but exceed expectations. Whether you're a startup looking to establish your online presence or an established brand seeking to optimize and expand your eCommerce platform, Totalinks has the expertise and resources to help you succeed.At Totalinks, we understand that success in eCommerce requires more than just a beautiful website. That's why we focus on performance, security, and scalability to ensure your platform can grow with your business. Our solutions are built using the latest technologies and best practices, providing a solid foundation for long-term success.In addition to development, we offer ongoing support and maintenance to keep your eCommerce platform running smoothly. Our team is dedicated to providing timely assistance and proactive solutions to address any issues and optimize performance.Partner with Totalinks to unlock the full potential of your eCommerce business. Let us help you build a powerful online presence that drives traffic, engages customers, and generates revenue. Contact us today to learn more about our services and discuss how we can help you achieve your eCommerce goals. Show less