Experience

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  Wistron

  Oct 2008 - Oct 2011

  Software engineer

  Quality tested of product manufacturingImplemented over seven projects of media player throughout the world over a 3 year periodDesigned, implemented and set up a production line in Czech Republic factoryCooperated with customers from China, Czech Republic and America to reach our manufacturing goalsCommunicated regularly with vendors and factory side to ensure smooth quality testingResearched, consulted, analysed and evaluated testing system program needsIdentified technology limitations and deficiencies in existing testing systems and associated processes, procedures and methodsTested, debugged, diagnosed and corrected errors and faults in an applications language in accordance to establish testing protocols, guidelines and quality standards to ensure programs and applications perform to specification (C++ and Java)Wrote and maintained program code and documents to meet system requirements, system designs and technical specifications in accordance with quality accredited standards (C++ and Java)Provided advice, guidance and expertise in developing proposals and strategies for software design activities for recommending software purchases and upgrades Show less

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  Kobe jones japanese restaurant

  Dec 2012 - Feb 2014

  Waiter

  Operated POS System to process customer orders and cash money on a daily basisTrained in and delivered a basic fine-dining experience to customersExecuted set-up, cleaning and shut down of the venue at the end of the working day

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  Metro st. james café

  May 2014 - Feb 2015

  Food & beverage runner

  Operated POS System to process customer orders and cash money on a daily basisServed food and beverage to guests in a fast-paced, high-pressure environment, in both casual and formal sections of the restaurantCompleted barista duties such as preparing beverages and preparing fruit items in advanced that would be used at a later time in the cooking process.

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  Momofuku

  Jun 2014 - Mar 2020

  Food & beverage server

  Operated POS System to process customer orders and cash money on a daily basisDelivered an exceptional fine-dining customer experience over a period of an eight hour shiftServed up to forty customers a night in separate 2 hours dining slots, ensuring high standards at all times Managed and prioritised tasks under pressure in a professional manner during the service

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  Tpg telecom

  Mar 2017 - May 2017

  Customer service and logistics officer

  Configured more than 400 modems on daily basis.Tested hardware function of returned modems.Allocated and dispatched modems through customers’ orders, and replied to customers’ enquiries.

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  Johnson & johnson

  Jan 2018 - Mar 2018

  It intern

  Set up SharePoint website for internal department useCommunicated with third party for website designDiscussed outlines of webpages, adjusted and modified to match users' requirements

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  Menulog group limited

  Aug 2020 - Nov 2021

  Technical support analyst/deployment specialist

  Provisioned and deployed restaurant partner deviceRepaired and refurbished devices for reusabilityIdentified, investigated and resolved complex or unresolved restaurant queries/issues relating to their order communication technologyManaged and supported all order communication technology or restaurant partnersFacilitated an rollout order investigations with different external vendorsSupported and resolved order integration issuesDebugged order communication channels for any report bugs and liaise with stakeholders to resolve issuesSoftware release testingLiaised with restaurant partners and 3PL companies for device shipment or collection.Liaised with Sales and L1 team to organise device delivery for new sign-up restaurant partnersInvestigated and resolved cases relating to unsuccessful delivery in supply chain Show less

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  Hartsyard

  Aug 2020 - Nov 2020

  Waiter

  Operated POS System to process customer orders and cash money on a shift basisDelivered an exceptional casual fine-dining customer experience on Fridays and SaturdaysServed up to seventy customers a night in separate 2 hours dining slots, ensuring high standards at all timesManaged and prioritised tasks under pressure in a professional manner during the service

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  Victorian government

  Jun 2023 - now

  Engaging with level 1 and 2 support teams to assist with problem resolution, advise of planned releases, and to provide insight into existing support arrangements to improve service management.Analysing data from device and platform usage to drive insights into product performance, usage patterns and potential improvements.Actioning of incidents/requests in Level 3 support queues, engaging with the vendor or specialists to resolve escalated issues. Supporting internal and external teams involved in the refresh and update of existing hardware infrastructure.Supporting the testing and implementation of new and updated software and hardware used by operational members.Working with internal and external stakeholders on the delivery and ongoing management of new and improved solutions and products for operational members and support teams. Show less Utilising data from different sources and establishing data models via Power BIGenerating reports and providing assessments for project planning, enabling informed decision makingParticipating in projects related to data management, including providing project statistics to the senior management team, and liaising with stakeholders to improve data quality Contributing to divisional goals as part of a cross-functional team, including acting in a VPS4 position.Monitoring, validating, consolidating, and remediating assets details across different platforms to improve data qualityMonitoring data use of devices and accounts, highlighting issues, and improving device utilisa- tionRaising Jira tickets to monitor workloads and progress, resolving incident tickets via Service- Now and Service Manager 9Responding to ad-hoc report requests and dealing with end-user issues Show less Provided reliable, accurate and timely responses to enquiries and investigations as they arise with a high degree of discretion and in alignment with Victorian Government practice, standards and protocols, Victorian and Commonwealth Government policies and legislative requirements.Developed and maintained an in-depth understanding of the on-going requirements of Victorian Government business units in relation to information management, data and IT security and systems with particular focus on problems impacting operational needs and service delivery.Applied continuous improvement methods, including user acceptance testing, functional analysis and business process engineering to define ISSC client needs and the translation of those needs into service request when required. Show less Provided escalation and subject matter expertise on a number of applications to assist departmental clients to resolve technical, business process and user issues.Initiated and monitored performance across a number of applications to identify anomalies, report quality assurance issues and breaches and prevent data integrity issues.Provided input into projects, research and investigate requests for system enhancement or improvements in consultation with users, systems support technical staff and relevant stakeholders.Assisted with reviews and audits of system related documentation,including support scripts, policy and process documentation and educational materials toensure currency.Participated in the development and delivery of application and process supporteducational materials for departmental clients. Show less

  • Business Application Advisor (Product Analyst)

    Sept 2024 - now

  • ICT Support Analyst

    Jan 2022 - Sept 2024

  • Senior ISS Support Officer

    Dec 2023 - Feb 2024

  • Buiness Application Advisor

    Jun 2023 - Nov 2023