Jose Varela

Experience

• 

  Star Contact

  Mar 2007 - Aug 2011

  Inbound Customer Service Representative

  Credit card sales agent (Aspire Visa) and Sears.Customer service, Retention Agent and QA coach

• 

  Sitel Group

  Jun 2011 - Oct 2013

  Sales And Service Agent

  -Customer service agent for Comcast (Tech Support)-Sales new LOB or additional feature to the customer

• 

  NATIONAL ASSET RECOVERY SERVICES, INC.

  Jun 2011 - Apr 2013

  Sales And Service Agent

  Collection and Customer service agent

• 

  Dell Technologies

  Jun 2013 - Oct 2015

  Customer Care Associate

  ⦁ Responded to customer service inquiries regarding company products, features and/or services. ⦁ Maintained ownership of customer issues directing customers to the appropriate agent when required. ⦁ Worked with customers and/or distributors to understand and document customer issues; constantly involved in pre or post-sales teams.

• 

  Grainger

  Sept 2016 - Feb 2022

  - Review customer exemption certificates for completeness and accuracy.- Work with customers or internal partners to remediate any certificate deficiency.- Apply appropriate exemption status to customer accounts. - Invoiced customers using various web portals and followed up on any exceptions or issues related to billing/invoicing.- Worked with accounts receivable, Credit Portfolio Managers (CPMs), branches and sales team to resolve customer situations that prevented payment of invoices or led to past due situations.- Handle incoming customer service phone calls while achieving average SLA of 95%.- Completed W9s within 24 hour turnaround time.

  • Tax Exempt Specialist

    Dec 2019 - Feb 2022

  • Billing Specialist

    Sept 2016 - Dec 2019
• 

  Philips

  Jan 2022 - now

  - Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.-Tracks order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites. Expedite delivery where applicable.-Complies with Quality Standards and Philips’ standards of business conduct.-Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals. Other duties and requirements as required.-Order integrity and timely communication with internal and external customers to resolve any order date alignment issues. -Ensures that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems. Show less

  • Order Fullfilment Return Specialist

    Oct 2024 - now

  • Order Fullfilment Specialist

    Jan 2022 - now