Experience

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  Learn2succeed

  Sept 2016 - Jan 2021

  English tutor

  • Tutored students between the ages of 13-18 to prepare them for their GCSE’s and A levels.• Organized meetings, providing feedback and constructive criticism • Conduct reviews every 6 months to monitor the performance of students• Monitored each student’s progress and results, ensuring the high standard of the company are met.• Identified students with special requirements and create individualized plans• Instructed students in the use of effective study, research, annotation, and essay strategies for academic improvement. Show less

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  Santander uk

  Oct 2017 - Oct 2019

  • Point of contact for customers requesting credit card queries providing them with appropriate solutions• Explain the several facilities provided by the bank and teach the customers how they can avail each facility.• Provide the forms to be filled for availing the facilities such as account opening, loan processing, locker facility, etc.• Assist the customers with the documentation required for completing the banking transaction. Help them arrange the documents in the right order while presenting them for the approval.• Promoted various financial products sold by the bank and help the customers make the right choice as per their budget.• Tackled all the complaints and provided practical solutions to the aggrieved customers or forward the complaints to higher authorities for resolving.• Verified the contact details of the customers periodically and update the records with the changes. Show less

  • Team Leader

    Apr 2018 - Oct 2019

  • Customer Service Advisor

    Oct 2017 - Apr 2018
• 

  Huntswood

  Oct 2019 - Jan 2021

  Financial analyst
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  Amazon

  Jan 2021 - Jan 2022

  Area manager
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  Bluetree group

  Apr 2022 - May 2022

  Customer service manager
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  Uk home office

  Sept 2022 - Feb 2023

  Operations manager
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  Department for work and pensions (dwp)

  Mar 2023 - now

  Senior operations manager