Rodalyn A. Javier-Tecson

Experience

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  International Electronics and Technical Institute Inc.

  Feb 2013 - Jun 2014

  Instructor

  • Application of system analysis techniques and procedures including consulting with users to determine hardware/software or system functional specifications.• To meet every class session promptly and ready for that sessions instruction.• Coordination and implementation of instruction in an orderly and professional manner.• Set-up and clean-up classroom at the beginning and at the end of each class/session.• Confirm that all materials are ordered and prepared for class sessions.• Confirm necessary arrangements for refreshments for the class sessions.• Coordination and implementation of one-on-one instruction in an orderly and professional manner• Curriculum design and development as needed by software subject and client.• Computer education and training industry research.• Explain and market program and classes to prospective clients.• Assist Administrative Support by answering the telephone calls, taking, emailing and reporting messages.• Promote services and classes through conventions, public relations, yearly school introduction etc.• Organizes and Furnish flow program of school events and set rules.INSTRUCTOR OF THE FOLLOWING SUBJECT:• Entrepreneurial Management• Human Behavior in Organization• Office Management• Quality Consciousness, Habits and Processes• Computer Hardware Systems• Multimedia Application (Macromedia Flash and Photoshop)• Microsoft Office Application 2007• Web Application (HTML)• College Algebra• College Trigonometry• Values Education• General Psychology• National Service Training Program Show less

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  Alorica Philippines, Inc.

  Jun 2014 - Sept 2014

  Technical Support & Sales Representive

  • Resolve most networking problems.• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more.• Research required information using available resources.• Follow standard processes and procedures.• Identify and escalate priority issues per Client specifications.• Redirect problems to appropriate resource.• Accurately process and record call transactions using a computer and designated tracking software.• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.• Organize ideas and communicate oral messages appropriate to listeners and situations.• Follow up and make scheduled call backs to customers where necessary.• Stay current with system information, changes and updates.• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.• Keeps management informed by submitting activity and results reports, such as daily call reports and work plans. Show less

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  Optimo Global Group

  Oct 2014 - Dec 2014

  HR Recruiting Coordinator/Specialist

  • Help manage, inspire and hire the best employees for their job positions.• Creates a wanted ads and then interviews potential new employee.• Ensure that the best candidate possible is chosen for the position.• Regularly observe current employees and interview them to determine their satisfaction with their job.• Gives an overview of employee relations and offers suggestions on what the company can do to increase productivity or draw in new employees.• Maintain employee relations on behalf of a company, hire new workers and perform other related tasks• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed Show less

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  Maritime Industry Authority (MARINA - DOTC)

  Feb 2015 - Feb 2016

  Public Information Officer

  Assisting seafarers for the news and update advisory post by MARINA. Answer seafarer, manning, shifting and Accredited school and training centers regarding to their inquiries via phone, email and social media.• Administrative & Coordination  Monitors availability of office forms and supplies, including phone cards. Prepares Purchase Request. Maintains logbook for incoming and outgoing communication Manage paper filing • Social Media (FB/Tweeter-Group) - ACTS ON APPROVAL on content dispatch via email blast Monitor and reply queries.• Transcribe Conference Forum • Setup and Maintain Centralize - Computer Network Show less

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  Concentrix

  Dec 2021 - Jan 2022

  Advisor I, Customer Service

  A position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job DescriptionEssential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Show less

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  Sun Life Financial of Canada (UK)

  Aug 2022 - now

  Licensed Insurance Advisor
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  Maxicare Healthcare Corporation

  Jul 2023 - now

  Health Benefit Consultant