Experience

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  Sense

  Jan 2010 - Mar 2010

  Volunteer

  Assisted over a three months period, once a week helping with the clothes donations. This was done as part of my Bronze Duke of Edinburgh Award.

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  Basics international charity

  Jul 2010 - Aug 2010

  Volunteer

  Taught English and Maths skills to around 15 children from deprived backgrounds between the ages of 9 and 17.

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  Catford library

  Feb 2011 - Sept 2012

  Library assistant

  Handled customer queries, managed children’s clubs, checking in books and keeping stock replenished.

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  Foundation for women’s health, research and development

  Jun 2011 - Jul 2011

  Intern

  Assisted the Executive Director in their London office for a week. I helped with different awareness campaigns as well as project administration.

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  Baker mckenzie

  Jul 2011 - Jul 2011

  Intern

  Worked over a one week period with the financial services department. My tasks mainly included researching and summarising court cases and new Acts of Parliament.

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  Voluntary services overseas

  Jul 2012 - Jul 2012

  Intern

  I interned in VSO's Mozambique offices over a two week period. During my time here, I assisted with the design and formatting of VSO's annual magazine.

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  African foundation for development (afford)

  Aug 2013 - Sept 2013

  Intern

  During the two weeks interning in their London office, I assisted project manager on Black History Month and spent the majority of my time updating their database of Diaspora practitioners.

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  Skillshare international botswana

  Jul 2015 - Aug 2015

  Intern

  Interviewed refugees at Dukwi Refugee Camp. Assisted with the preparations and running of workshops at the camp, and production of monthly reports for donors and partners.

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  Carillion

  Sept 2016 - May 2018

  Various roles

  I joined Carillion’s Graduate scheme shortly after leaving University. I held various roles as the Graduate scheme provided opportunities to rotate around different business areas before choosing a final specialist area. Early on at Carillion, I realised I was attracted to HR and as a result was given lots of opportunities to gain people management skills.Team Engagement Officer March 2017 – May 2018Responsibilities:• Supported the Engineering team working on a number of high profile contracts including the Direct Line Group and Royal Bank of Scotland accounts• Assisted the team with a TUPE project and post-transfer orientation of employees• Facilitated monthly “Toolbox talks” where I introduced coaching principles to the engineers, as well as re-iterating various Health and Safety related requirementsAchievements:• Managed the “Net Promoter Scores” project – made recommendations and worked with managers to put in place initiatives to increase engagement which led to me receiving a Company Values AwardResearch/Project Co-ordinator Sept 2016 - March 2017Responsibilities:• Developed and led our project team weekly tracker, taking and distributing the minutes of monthly team meetings• Supported the team working on the reassessment of Carillion’s energy offering by producing a competitor analysis on energyAchievements:• Improved team efficiency through the introduction of a weekly tracker• Received a Company Values Award for organising a Company-wide initiative, providing food to the homeless at Christmas Show less

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  Amey

  Sept 2017 - Sept 2019

  As Team Leader, I managed the operational functioning in the Electrical and Aesthetics teams, including people-related issues such as annual leave, sickness absence and performance absence management to ensure client deliverables were met.Responsibilities:• Managed team performance-related issues including disciplinary, suspension and investigations• Coached managers and employees on a range of HR and Health & Safety policies• Monitored the delivery of our services to ensure that the team acted in a professional, safe, effective manner in line with the relevant Service Level Agreements (SLAs) and internal policies• Facilitated regular update meetings with the Leadership teamAchievements:• Carried out a deep-dive to find out the reasons for a high level of ER cases and put in place improved processes which led to a reduction in outstanding cases by almost 50% over a four-month period. • Established a system of regular team meetings for team members to provide updates on their work, discuss issues and this improved team engagement Show less Responsibilities:• Produced the monthly Recharge spreadsheet, setting out action points for the various Project Delivery Managers. • Worked alongside the delivery managers to ensure that the properties on their assigned patch were Health and Safety compliant, by sourcing the various Asbestos and Gas Certificate for the Health and Safety subcontractors required.Achievements: • Lead a complaints analysis and project review of complaints from service users over a three-month period. This enabled to me produce a report with recommendations, which lead to a 20% increase in customer satisfaction and more frequent meetings between delivery managers and customers to further improve satisfaction. Show less

  • Team Leader

    May 2018 - Sept 2019

  • Assistant Project Manager

    Sept 2017 - May 2018
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  Churchill group

  Sept 2019 - Mar 2021

  Client liaison and people manager

  As Account manager, I was the representative for Churchill and handled all matters with regards to relationship and people management. I was also involved in business development, conducting regular research and analysis of trends in order to offer value to clients. During COVID-19 my role broadened and I was involved in more people-focussed Health and Safety issues.Responsibilities:• Worked with the HR team to support managers on issues such as absence management, performance management, grievances and disciplinaries• Maintained key client relationships and owned the client escalation cycle, including informing and updating clients throughout the process• Organised periodic roundtable events with several clients in order to strengthen client relationships and promote account expansion• Produced monthly dashboards and Communication materials for the Senior Leadership teamAchievements: • Initiated an Early talent programme, a ‘Churchill Apprenticeship scheme’, worked with HR throughout the recruitment cycle – from producing job descriptions to interview assessment and interview• Created an Induction process for new starters including a new starter handbook for the London region• During my first month in the business, I undertook a cost-saving review that led to the subletting of unused office space increasing the company’s revenue by 2% Show less

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  Rsbg uk

  Mar 2021 - May 2021

  Human resources administrator

  I was the first point of call to employees and external partners for all HR related enquires, I handled the majority of employee documentation, including recruitment paperwork and contracts. Responsibilities:• Used the HRIS system Unit 4 to assist with payroll and providing the department with the relevant employee information such as sickness and holidays taken• Prepared HR documents like employee contracts and offer letters• Prepared tenancy, visa and ex-employee references• Answered employee queries about HR-related issuesAchievements: • Cleared the backlog of probation reviews by 10% over the last three months. • Supported the team working on IR35 (tax avoidance legislation) training material project. Show less

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  Elis

  May 2021 - Aug 2021

  Hr coordinator at elis uk

  • Key point of contact for South Eastern (SE) region’s staff on employment contracts, starters, leavers, role/shift changes issues. • Worked closely with operations management to provide support across all sites.• I worked autonomously with minimal supervision to oversee the recruitment process of 3 production plants in the South-East region.Responsibilities• Supported the GM and Management team with the recruitment process, conducted screening calls and face to face interviews, shortlisted CV’s for managers to review for more senior roles. • Prepared offer letters, and contracts of employment for weekly and monthly starters using DocuSign, liaised with payroll as necessary and ensured all new starter paperwork was received and recorded on the Civica HRIS system. • Worked across different sites, interacted with different operations departments to assist with employee relations and business issues.• Co-ordinated the company and plant induction programme. Achievements• Established relationships with 3 different local authorities, schools and gave presentations about the company job vacancies to audiences of over 200 jobseekers and students. Show less

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  Bounce back project

  Sept 2021 - Oct 2021

  Human resources administrator

  I supported the HR Business Partner with all clerical, recruitment and administrative HR needs. I worked closely with the Operations Manager to organise corporate events with external partnersResponsibilities:• Reviewed and developed the employee benefits offering by finding out what leaders in the sector offer• Conducted screening calls and scheduling interviews• Reached out to recruitment agencies to source candidates• Answered employee queries about HR-related issuesAchievements: • Took the lead in organising Bounce Back’s first Recruitment Open day where I invited prospective candidates and recruiters to come and find out about opportunities at Bounce Back. This led to 6 new recruits. Show less

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  Fleishmanhillard

  Nov 2021 - Apr 2022

  Senior human resources administrator

  I was responsible for the full employee lifecycle, from sourcing potential candidates to managing exit interviews for the organisation. Responsibilities• Owned key HR processes such as the probation and leavers process which includes conducting exit interviews.• Responsible for the onboarding process of new hires- conducted right to work checks ensuring they had the right equipment when they started• Supported in the gathering of HR metrics• Supported HR Business Partners with co-ordination of the performance management process for all employees.• Created and issued letters such as new starter contracts and employment changes-on Signable• Used ICIMS, screened CVs, telephone screening calls for FleishmanHillard’s graduate programme• Arranged and ran assessment days for the January and March 2022 Graduate intake • Coordinated interviews for multiple senior managers across the 9 practices.Achievements• Successfully led the end-to-end recruitment and onboarding of 20 new graduates for the 2022 graduate programme• Organised the in-office staff company Festival where I established relationships with different internal and external stakeholders to provide a host of well-being treatments to staff including massages, reflexology and beauty treatments. Show less

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  Argentex group plc

  Apr 2022 - Jul 2023

  Human resources advisor
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  Jordan international bank plc

  Jul 2023 - Mar 2024

  Human resources advisor
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  Medaccess

  Jun 2024 - now

  Human resources associate