Troy M.

Experience

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  Resume

  Jan 1999 - now

  Resume
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  CDT

  Apr 2006 - Jun 2017

  Certified Dental Technologist

  As a National certified laboratory technologist I was responsible for the quality of all incoming / outgoing prosthesis's for a 13 person laboratory, as the quality assurance manager I ensured the highest standards were met and trained to. I was also the gold custodian and was responsible to the Prosthodontist and gold audit team.

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  Camp Pendleton, Callifornia

  Oct 2009 - Oct 2011

  Senior Enlisted Leader, Branch Clinics

  Managed 13 dental clinics with over 100 employees and tracked medical readiness for 20 deployable units.

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  Navy Medicine and training Support Center

  Jul 2011 - Jun 2014

  Senior Enlisted Leader, Navy Advanced Medical Schools Superintendant

  Led, mentored, and managed 152 instructors encompassing 25 medical specialty schools with an annual through put of 1200 students in three geographical locations to include San Diego, Portsmouth, and San Antonio. • Resourceful and analytical; coordinated with joint services and various technical leaders with-in Navy Medicine identifying issues, developing approaches and resolving discrepancies saving 1.2 million dollars.

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  Naval Medical Training and Support Command

  Jul 2011 - Oct 2012

  Director for Dental Laboratory School

  Program Director, Dental Laboratory (advanced and basic) schools - Fort Sam Houston Texas Jul 2011 - Oct 2012Supervised and directed 28 multi-service staff in graduate instruction programs to 6,300 students.• Tracked instructor qualifications, student grade inputs and final qualification certificates for all attendees maintaining a drop rate of less than three percent. • Demanding empathetic leadership helped to improve moral and propelled staff to their best career progression with 72 percent promoting.• As Navy’s technical leader, sat curriculum reviews and changed 11 tasks to align with career field needs.• Managerial achievements resulted a 100 percent instructor degreed / qualified, 95 percent curriculum reviewed resulting accreditation, and 11 courses re-writes incorporating up to date material. Show less

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  Captain James A. Lovell Federal Health Care Center

  Jun 2014 - Mar 2015

  Senior Enlisted leader Directorate of Clinical Support and Nursing

  Some of the responsibilities of this job was to track the day to day operations of the hospital support services to include radiology, pharmacy, physical therapy, audiology, and 4 other departments an ensure the staff was ready for the increasing demands. I also ensured all staff appraisals, awards, employee training and qualifications was being completed as well as transfer of staff and replacements in times of shortages.

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  Captain James A. Lovell Federal Health Care Center

  Oct 2015 - Jun 2017

  Senior Enlisted Advisor, Resource Management and Manpower

  Managed 25 personnel and assisted in developing, delivering, and supporting manpower initiatives and services for the Nation’s only integrated Department of Defense / Veteran Affairs hospital with a staff of 1000+. Analyzed and evaluated personal shortages, policy, and manpower needs to advertise positions of employment. Validated hospital manning and coordinated new hire placement. • Experienced manpower analyst and maintained a comprehensive database recognizing employee shortages, advertisement of jobs, and placement of new hires, which increased productivity by 11%.• Coordinates with Navy Personal Support in billet assignments, manpower change requests, and conversion of job classifications to support future hospital needs in additional support areas.• Skilled customer support manager: Manages several customer support and administration areas to include: Military Personal and Support department responsible for transfers and separations, pay, promotions, and awards recognition programs and the Plans Operations Medical Intelligence Office responsible for all deploying members, training, travel, and submission of medical taskers; and Information Resource Management department responsible for the resolution of computer trouble tickets, systems access, and internal system security. Show less

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  Fleet Farm

  Jun 2017 - Oct 2017

  Assistant Store Manager
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  Scholarship America

  Oct 2017 - now

  Senior Operations Manager