
- Timeline
- About me- Senior Operations Manager at Scholarship America 
- Education - Naval school of health sciences2004 - 2008Master training specialist public speaking- Able to create, write, develop, facilitate, instruct and train curriculum. 
 - University of phoenix2003 - 2005Associate of arts and sciences (a.a.s.) liberal arts and sciences/liberal studies- I took classes towards applied sciences to enter the medical field in what I consider a great foundation with great job security. 
 - Community college of the air force2005 - 2007Associate's degree occupational instruction- Background degree in Instructional theory, curriculum development, lesson plan delivery and course development. 
 - Columbia southern university2015 - 2017Bachelor's degree business administration and management, general- Taken some informative classes towards Business Management which really re-enforced the need to be a true professional through education, dedication, and commitment. 
 
- Experience - ResumeJan 1999 - nowResume
 - CdtApr 2006 - Jun 2017Certified dental technologist- As a National certified laboratory technologist I was responsible for the quality of all incoming / outgoing prosthesis's for a 13 person laboratory, as the quality assurance manager I ensured the highest standards were met and trained to. I was also the gold custodian and was responsible to the Prosthodontist and gold audit team. 
 - Camp pendleton, calliforniaOct 2009 - Oct 2011Senior enlisted leader, branch clinics- Managed 13 dental clinics with over 100 employees and tracked medical readiness for 20 deployable units. 
 - Navy medicine and training support centerJul 2011 - Jun 2014Senior enlisted leader, navy advanced medical schools superintendant- Led, mentored, and managed 152 instructors encompassing 25 medical specialty schools with an annual through put of 1200 students in three geographical locations to include San Diego, Portsmouth, and San Antonio. • Resourceful and analytical; coordinated with joint services and various technical leaders with-in Navy Medicine identifying issues, developing approaches and resolving discrepancies saving 1.2 million dollars. 
 - Naval medical training and support commandJul 2011 - Oct 2012Director for dental laboratory school- Program Director, Dental Laboratory (advanced and basic) schools - Fort Sam Houston Texas Jul 2011 - Oct 2012Supervised and directed 28 multi-service staff in graduate instruction programs to 6,300 students.• Tracked instructor qualifications, student grade inputs and final qualification certificates for all attendees maintaining a drop rate of less than three percent. • Demanding empathetic leadership helped to improve moral and propelled staff to their best career progression with 72 percent promoting.• As Navy’s technical leader, sat curriculum reviews and changed 11 tasks to align with career field needs.• Managerial achievements resulted a 100 percent instructor degreed / qualified, 95 percent curriculum reviewed resulting accreditation, and 11 courses re-writes incorporating up to date material. Show less 
 - Captain james a. lovell federal health care centerJun 2014 - Mar 2015Senior enlisted leader directorate of clinical support and nursing- Some of the responsibilities of this job was to track the day to day operations of the hospital support services to include radiology, pharmacy, physical therapy, audiology, and 4 other departments an ensure the staff was ready for the increasing demands. I also ensured all staff appraisals, awards, employee training and qualifications was being completed as well as transfer of staff and replacements in times of shortages. 
 - Captain james a. lovell federal health care centerOct 2015 - Jun 2017Senior enlisted advisor, resource management and manpower- Managed 25 personnel and assisted in developing, delivering, and supporting manpower initiatives and services for the Nation’s only integrated Department of Defense / Veteran Affairs hospital with a staff of 1000+. Analyzed and evaluated personal shortages, policy, and manpower needs to advertise positions of employment. Validated hospital manning and coordinated new hire placement. • Experienced manpower analyst and maintained a comprehensive database recognizing employee shortages, advertisement of jobs, and placement of new hires, which increased productivity by 11%.• Coordinates with Navy Personal Support in billet assignments, manpower change requests, and conversion of job classifications to support future hospital needs in additional support areas.• Skilled customer support manager: Manages several customer support and administration areas to include: Military Personal and Support department responsible for transfers and separations, pay, promotions, and awards recognition programs and the Plans Operations Medical Intelligence Office responsible for all deploying members, training, travel, and submission of medical taskers; and Information Resource Management department responsible for the resolution of computer trouble tickets, systems access, and internal system security. Show less 
 - Fleet farmJun 2017 - Oct 2017Assistant store manager
 - Scholarship americaOct 2017 - nowSenior operations manager
 
- Licenses & Certifications - Outstanding volunteer serviceUs navyAug 2012
 - Certificate of completion in 7 habits of highly effective peopleAllen todd / janet apostol / jeffery meckleyMay 1997
 - Provider - basic life support (bls)Apr 2016
 - Registered medical assistantAmerican registry of medical assistantsSept 2010
 - Bls health care provider certificateAmerican heart association | american stroke associationApr 2016
 - Certified dental technician - cdt, teNational board for certification in dental laboratory technology, inc.Sept 2006
 - Certificate of completion in technical training teaching internshipUnited states air forceJul 2005
 - Certificate of completion of dental laboratory apprenticeshipDepartment of labor & trainingOct 2000
 
- Volunteer Experience- VolunteerIssued by Feed My Starving Children on Jul 2014 Associated with Troy M. Associated with Troy M.
- VolunteerIssued by Adopt-A-Highway Litter Removal Service of America, Inc. on Jul 2007 Associated with Troy M. Associated with Troy M.
 
- Languages- enEnglish
 
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