Kayla Rucker

Experience

• 

  Gymnastics East

  Aug 2012 - Aug 2016

  Gymnastics Coach

  - Instructed beginner, intermediate, and advanced recreational gymnastics classes to children aged 3 to 12- Developed strong class management and prompt problem solving skills with the ability to cater to different learning types- Attained proactive safety and spotting techniques - Communicated effectively with parents and developed knowledge to instruct technical private lessons

• 

  YMCA of Greater Seattle

  Nov 2012 - Mar 2014

  Swim Instructor

  - Coached the fundamentals of swimming to a group of 6 toddlers, focusing on safety and comfort in the water and moved swiftly to oversee the pool as a lifeguard- Established experience with diverse communication skills and styles gaining trust and credibility to ultimately create a fun and safe environment

• 

  Washington State University

  Apr 2016 - Dec 2017

  - Provided exceptional customer service, security, and facility management to students, guests, and staff at the Compton Union Building (CUB)- Served as a CUB administrative liaison and point of contact for all meetings and events ranging from 4-1500 people- Responsible for aiding the general operation of the facility by opening and closing the building, enforcing university policy, and managing equipment- Supervised an average of 10 employees on shift in 3 different departments - Facilitated interviews and effectively participated in the hiring of employees Show less

  • Building Manager

    May 2017 - Dec 2017

  • Information Desk

    Apr 2016 - May 2017
• 

  Starbucks

  Jun 2016 - Aug 2016

  Tier 1 Analyst

  - Operated as the first point of contact within the Starbuck’s Enterprise Help Desk for information system user issues- Identified and documented trends in hardware, software or system problems and communicated those to management with recommendations for improvements- Utilized clear and concise communication, orally and written to understand the customer issue and then followed through to resolution- Delivered outstanding customer service to an average of 50 users a day all of whom had varying degrees of computer skills and knowledge Show less

• 

  Zillow

  Mar 2018 - now

  - Owned and cultivated relationships with key stakeholders, including general contractors, architects, consultants, furniture dealers, electricians and other vendor partners enhancing project collaboration and synergy - Orchestrated 5 simultaneous workplace construction projects, across 5 different states, totaling over 200,000 SQ FT- Effectively managed a dynamic portfolio of 3-8 projects concurrently navigating varying scopes and timelines- Managed the decommissioning and/or restoration of termed space by restoring the space back to the agreed upon condition- Led negotiation and execution of AIA contracts with General Contractors and architects- Conducted weekly OAC (Owner-Architect-Contractor) coordination meetings with over 25 attendees, providing detailed meeting notes and action items- Delivered regular project updates via comprehensive weekly emails to VPs, Directors, and Senior Managers, ensuring alignment with organizational goals- Performed approver activities on all General Contractor payment applications and lien waivers- Oversaw the construction budget and implemented value engineering exercises to optimize financials- Tracked and reported on all building equipment for financial and asset tracking purposes Show less - Demonstrated exceptional Project management skills by overseeing multiple projects across the United States, consistently achieving high levels of satisfaction among end users- Built databases, dashboards, and created reporting metrics to inform key stakeholders on critical real estate portfolio information- Innovated and implemented an efficient process for submitting draw request letter to landlords, resulting in the timely receipt of tenant improvement allowances- Orchestrated project correspondence by preparing and distributing comprehensive documentation, including project proposals, meeting minutes, status emails, and requests for information- Processed an average of 5 contractual agreements per week, including but not limited to Master Service Agreements, AIA’s, Change Orders, and Statements of Work, ensuring accuracy and compliance- Managed the creation of purchase orders and receipts - Tracked LHI and FF&E spending against the capital budget ensuring financial accountability and transparency - Contributed to the selection and procurement of workstations and ancillary furniture- Participated in project design meetings and stakeholder programming Show less - Owned relationships with soft services such as janitorial, pantry services, and catering for heightened employee satisfaction and retention- Managed and scheduled hard service activities: HVAC, low voltage, routine and preventative maintenance for Zillow Group Seattle headquarters- Responsible for measuring and tracking vendor performance though quality assurance metrics and quarterly business reviews- Lead collaboration with IT, Recruiting, AV, Networking, and Communications on critical facilities projects - Acted as a liaison with building management for operations and maintenance to ensure building operations are running smoothly for employees - Heavily contributed to the commissioning process of over 80,000 ft^2 of corporate space including ordering equipment and scheduling machine installations - Requested and processed proposals from general contractors, electricians, and various maintenance vendors - Tracked vendor spend against operational expenditure budgets and submitted purchase orders Show less

  • Senior Project Lead

    Oct 2021 - now

  • Project Coordinator, Facilities

    Jul 2019 - Oct 2021

  • Facilities Coordinator

    Mar 2018 - Jul 2019