Experience

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  Softtek

  Jul 2014 - Mar 2016

  Technical consultant

  1. Provide basic tech support to global users include hardware/software tech support etc.2. Deal with customer complains.

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  Tata consultancy services

  Apr 2016 - Nov 2020

  Regional operations manager

  1. Interview and hire technical engineers from different countries in APAC.2. Manage Local IT team in APAC to ensure SLA can be reached. 3. Responsible for IT Infrastructure of company, eg: Cloud Services, Machine room clean up, cabling, severs and network maintenance, conference system upgrade, Laptop and Windows system upgrade, printer maintenance etc.4. Manage IT assets including local software and hardware purchasing.5. Manage external vendors and resources to ensure different projects can be done effectively.6. Work with customers to enhance IT existing process, regularly align with other region managers(APAC, MEA, US),7. Be the key contact person for China and APAC account life cycle management Show less

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  Capgemini

  Dec 2020 - now

  Senior project manager

  1. Manage retail IT projects in APAC and MEA to develop operational insights web and mobile applications, working with different stakeholders and customers to incorporate requirements into application.2. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review and escalating functional, quality, timeline, issues appropriately.3. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet customer requirement.4. Manage project scope, timeline, budget and create project related documentations.5. Organizing meetings, setting right agenda, recording outcomes and tracking open items to closure.6. Manage risk, issue, dependency and ensuring mitigation plan.7. Engate and participate in project deployment and mass rollout. Show less