Zane Rodgers

Experience

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  State Trustees

  Jul 2006 - Mar 2013

  Deceased Estate Representative

  Managing deceased estates as per the conditions of the Victorian legislation. Negotiating with all beneficiaries and solving all disputes in an amicable and timely manner. Maintaining a good and productive relationship with all beneficiaries of the estate. Communicating to internal and external stakeholders/beneficiaries. Investigating and assessing concerns and complaints received from beneficiaries. Scrutinizing all claims and payments made to the estate before approval of payments from the estate. Investigating any family problems regarding the sale of the deceased personal belongings. Executing the deceased’s will as per the Victorian legislation. Attending to all legal matters in the Estate Administration that include attendance at Client Mediations, preparation of Legal Memorandums, sending instructions to solicitors to act accordingly. Attending to all property matters in the Estate Administration that include setting up the properties for sale and attending public auctions. Investigating all payments made from the estate and approving the same. Reviewing and Reconciling Estate assets and financial statements. Applying for the Letters of Administration and Probate to the Supreme Court of Victoria, Melbourne.Managing all assets of the Estate, which include giving instructions for the confirmation, redemption and transfers of banks accounts, shares, debentures, accommodation bonds including overseas assets. Show less

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  Mercer

  Aug 2013 - Aug 2014

  Quality Review Administrator

  Quality review defined member transactions within service standards and in accordance with the standard peer review checklists and supporting documentation. Peer review defined Plan- level tasks with the service standards and in accordance with standard procedures. Perform Quality Assurance checks on a percentage of work Peer Reviewed and log identified errors accordingly. Contacting and confirming with members regarding superannuation transfer requests. Contacting Superannuation funds and confirming requirements. Verifying member contributions. Refunding Contributions to members. Following up on members transfer requests. Verifying and setting up New Members. Peer Reviewing Global Bank Calculations and Choice of Fund request from Members. Updating Members details Follow up through E-commerce regarding members requests. Verifying Contribution Rate Switch Verifying Asset switches and Investment Strategy according to Member/ Financial advisors requests. Show less

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  Suncorp Group

  Oct 2014 - May 2018

  Customer Value Specialist

  Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. Fulfils requests by clarifying desired information, completing transactions and forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts, explaining new features. Maintains call centre database by entering information. Keeps equipment operational by following established procedures, reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Show less

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  Communication Workers Union Australia

  Sept 2018 - now

  HR Business Partner

  As the Human Resources Partner at CEPU, I hold a pivotal position in providing both strategic direction and operational oversight for all facets of HR management and administration within our esteemed institution. At the core of my role is the development and implementation of HR policies and programs meticulously crafted to harmonise with our fundamental values and strategic imperatives. I am entrusted with the task of cultivating a workplace culture that not only reflects our values but also enriches the professional journey of every member of our organisation.Central to my responsibilities is the management of employee relations, wherein I foster a conducive environment for open communication, address concerns and grievances with empathy and fairness and spearhead impartial investigations when necessary. Ensuring harmonious relations among our staff is paramount to upholding the spirit of unity and collaboration that defines CEPU.In addition to nurturing a supportive work environment, I oversee the intricacies of performance management, talent acquisition and benefits administration. By leveraging best practices and innovative approaches, I strive to attract, retain and develop top-tier talent who are not only proficient in their respective fields but also deeply aligned with the mission and vision of CEPU.Moreover, I remain steadfast in ensuring strict adherence to regulatory standards and laws governing HR practices. Compliance forms the bedrock of our operations, and my role encompasses proactive measures to uphold ethical standards and legal requirements, safeguarding the interests of both our employees and the institution alike.In essence, my stewardship at CEPU extends beyond mere HR functions; it is a commitment to nurturing a thriving, inclusive, and purpose-driven community where every individual is empowered to flourish and contribute meaningfully to the fabric of our institution. Show less