Leah Downs, MBA, CAPM

Experience

• 

  Bellarmine University

  Jan 2012 - now

  Assistant Director of Student Accounts

  Guide and support the implementation of a new computer software system (Ellucian: Colleague) through reformation of business policies, departmental collaboration, and training of various employees as it relates to billing processes and customer care in order to fulfill the university’s missionImplement new parking solution with third party system, implement new payment plan system for students Research and determine monthly payment plan effectiveness. Manage financial analysis of University payment plan options to offer individual and flexible support to over 500 families per semester that meet their unique payment goals, including the setup of due dates, down payments, late fee assessment, and all plan communication. Develop and manage the third party parking system, utilized by all university affiliates (4,000+ individuals), involving permit distribution and sales, along with the creation of citation policies and collection of finesResearch and promote affordable and sustainable tuition models to the Board of Trustees, along with room and board cost assessments and population trends in higher education when compared to benchmark universities and colleges Lead partnership with various campus offices on annual tasks, such as KnightU, Freshman packet documentation, and Freshman Move-In Day in order to evolve, improve and execute processes that will benefit students, parents and employeesOversee and develop the Bursar’s Office Student Finance Dashboards on both the public and private web portals • Distribute/research 1098T documentation for national and international students to ensure IRS compliance • Schedule/maintain all marketing activities to students/parents. Responsible for annual calendar of events.• Revise and update various departmental policies that are included in the Student Handbook, Student Course Schedule and web-pages • Process transactions such as tuition, fees, deposits, and prepare statements, invoices and other official documents Weniger anzeigen