Ilhaan Jama

Experience

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  Honey - Soul Food

  May 2023 - Sept 2023

  Social Media Manager

  • Enhanced social media strategies at Honey Soul Food, achieving a 28.58% growth rate on Instagram.• Created and implemented the “Honey and The Community” segment, boosting engagement and brand loyalty.• Designed viral content strategy focusing on Instagram reels, resulting in a top-performing reel with over 192,000 views.

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  Onyx Initiative

  May 2023 - now

  Onyx Scholar

  • Collaborated with mentors and peers at Onyx Initiative to enhance personal and professional growth.• Engaged in networking opportunities to expand connections within the industry.• Participated in skill-building workshops and seminars to develop leadership and communication skills.

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  York University

  Sept 2023 - May 2024

  Diversity and Inclusion Ambassador

  • Led initiatives to promote diversity, equity, and inclusion within the student community at York University.• Established strategic partnerships with diverse clubs and organizations to curate inclusive experiences.• Organized and evaluated DEI-focused events to drive meaningful impact and foster a culture of belonging.

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  Canadian National Exhibition

  May 2024 - Aug 2024

  Internal Auditor

  • Conducted audits of financial, operational, and compliance processes at Canadian National Exhibition in Toronto, Ontario.• Analyzed data to identify risks and inefficiencies, ensuring internal controls were effective.• Prepared audit working papers and reviewed documents to maintain accuracy and compliance.

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  CIBC

  Sept 2024 - now

  Customer Service Representative

  • Provided exceptional customer service by accurately completing a broad range of financial transactions for CIBC customers in Toronto, Ontario, Canada.• Identified customer needs, determined solutions, and recommended products/services, impacting team results positively.• Improved customer experience by responding to and resolving concerns efficiently, escalating when necessary.