Christnanda Gresdivitra

Experience

• 

  AirNav Indonesia

  Apr 2022 - Mar 2023

  For 6 months, took part in going into the field to handle telecommunication equipments. Covers daily operations, troubleshooting and maintenance. Equipment such as radio VHF and network devices like router, switch, fiber optics. Also measurement device OTDR and VFL for fiber optics. For 6 months, took part in going into the field to handle telecommunications, navigation, and data processing equipment. Covers daily operations, troubleshooting and maintenance. Equipment such as VHF radio, Radiolink, DVOR, DME, and NDB.

  • Telecommunications Technician

    Oct 2022 - Mar 2023

  • Telecommunications Technician

    Apr 2022 - Sept 2022
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  PT. DEWATA TELEMATIKA

  Feb 2024 - Aug 2024

  Staff IT Support

  Responsibilities-Monitoring via Dude Mikrotik and Reporting any issue with critical environments in networking to following up to,following up on, and driving the resolution of various network alarm and faults. Escalate to tier-2 engineer if needed.-Manage Networking and Create ticket via CRM Ticket System if have incident connection and communicated to related users and Prioritization Classification and escalation of incidents according to Standard Operating Procedures.-Customer service helpdesk via chat whatsapp with users and clients, responding to any issues with network problems and client complains. Escalate to tier-2 engineer if needed.-First Layer wireless radio troubleshooting if having any incident, escalation to provider for troubleshooting if needed, feedback to related user for follow up closing ticketing problem.-Installation Wireless Radio on site BTS Tower and pointing to users.-Visit and check up on site users Wireless Radio and BTS Tower weekly and monthly. Show less