Ryan Miller

Experience

• 

  Axon Computer Systems Ltd

  Jul 2006 - May 2008

  • 2nd Level Service Desk Engineer

    Aug 2007 - May 2008

  • 1st Level Service Desk Engineer

    Jul 2006 - Aug 2007
• 

  Maersk Line

  Jul 2008 - Jun 2009

  Service Desk Analyst
• 

  Fosters Group

  Oct 2009 - Dec 2009

  Service Desk Consultant
• 

  Lonely Planet

  Dec 2009 - Aug 2012

  I lead a team of four Service Desk Technicians with a particular focus on customer service and satisfaction. Effective customer survey techniques allow us to focus our efforts on the services that are most highly valued to our customers

  • Service Desk Manager

    Dec 2010 - Aug 2012

  • Systems Technician

    Dec 2009 - Dec 2010
• 

  Bombora Technologies

  Sept 2012 - Apr 2015

  Service Desk Manager
• 

  The University of Auckland

  May 2015 - Aug 2015

  Lease Process Analyst
• 

  Tonkin + Taylor

  Oct 2015 - now

  • IT Operations Manager

    Sept 2023 - now

  • Technology Delivery Manager

    May 2021 - Sept 2023

  • IT Helpdesk Team Leader

    Oct 2015 - May 2021