AsfandYar BakhtYar

Experience

• 

  Holland & Barrett

  Mar 2005 - May 2007

  Asst. Supervisor

  • Inventory of products delivered.• Preparing staff schedules on weekly basis.• Training any new joiner.• Assigning jobs to each individual employee.• Coaching. Assisting in selecting best suitable medicine.• Counting the till. Closing, end of day.

• 

  E& UAE

  Aug 2007 - Jan 2011

  Coordinator- Acting TL

  • Handling manager escalation calls.• Insuring to achieve the SLA target.• Preparing monthly schedule for employees.• Ensuring Call quality.• Handling escalation emails.• To prepare questionnaire for employees on monthly basis.• Marking KPI of employees.• Annual leave approvals.• Auditing. Coaching the floor.

• 

  Du

  Sept 2011 - Jan 2021

  • Regular visits/contacts to assigned customers to proactively maintain the current business and up-sell/cross-sell du business products and solutions• Build strong pipeline along with internal marketing and solutions team to increase customer’s market penetration and maximize existing revenue• Follow up and co-ordinate with internal departments to effectively deliver service and requirement on a timely manner• Prepare and share reports to management with the required manual and automated reports, market analysis/strategy and account plans• Ensure customer’s communication and resolve issues on timely manner to enhance du overall customer experience• Develop du new product and solution knowledge by attending relevant trainings, customer events and forums• Achieve set targets assigned by performance and planning team• High level engagement with key large accounts executive management and key stakeholders in order to develop comprehensive account plan and selling strategy• Ensure a high level of engagement for each customer to ensure issue resolution occur in a timely manner and thereby enhance du’s overall customer experience• Attend relevant du products/solution trainings, customer events and forums with a highly effective communications and plans with key stakeholders Show less

  • Senior Account Manager - Key Accounts

    Jun 2019 - Jan 2021

  • Account Manager - Key Accounts

    Mar 2015 - Jun 2019

  • Billing Support Analyst - Trainer (Product and Processes)

    Sept 2011 - Feb 2015
• 

  CROSSMARK

  May 2021 - Jul 2022

  Account Manager / CE VEC for Verizon

  • Building & retaining relationship with 172 properties and overseeing sales agents.• To prepare marketing strategy for sales agents and achieve sales results and mitigate disconnects.• Coordinating with properties for events. Resolve customer escalations.