
Timeline
About me
CUSTOMER SUPPORT ENGINEER
Education

Louis bascan
1993 - 1995Bts electrotechnique
Experience

Hewlett-packard
Aug 1995 - Jan 1999Maintenance technician.Testing and repair of electronic measurement equipments for low frequency equipment (power supplies, oscilloscopes…) and high frequency equipment (spectrum analysers, synthesisers…..). Verification of automatic and manual systems, development of process and test programs.

Agilent technologies
Jan 1999 - Jan 2003Supply management, database administration, user support, “budget care” and contract work for a network telecom supplier, management of a five person team. In charge of platform and R&D labs transfer and migration for a network telecom supplier. End-user needs analysis and global transfer project management (cablings, infrastructures, relocation of equipment….), interoperability tests. Preparation of the on-site measurements activities based on customer requirements, logistical coordination, on-site verification activities as part of a three person team. Management of communications between the customers and user teams.
Tool store management.
Jan 2002 - Jan 2003Technical support engineer.
Jan 2001 - Jan 2002On-site calibration technician.
Jan 1999 - Jan 2001

Atermes
Jan 2003 - Sept 2012Support engineer.Act as an interface between the user and supplier, problem solving (cabling protocol configuration etc), roadmap management. Technology survey for RF equipment. Help to users to choose the measurement equipments. Contract work for a network telecom supplier. Management of teams in France.

Nortel
Jan 2003 - Jan 2010Ingenieur support
Kapsch carriercom ag
Sept 2012 - Feb 2020Mise en œuvre d’une plateforme de démo/test SDWAN basée sur la solution Vélocloud.Développement d’une solution SDN basée sur Wind River OpenStack et Cloudify.Déploiement de solutions whitebox uCPE. Test de VNF. Développement d’une plateforme virtuelle HA, sur une base de RHEV. Suivi complet de la solution, du choix de l’architecture jusqu’à l’intégration de la plateforme. Industrialisation de l’installation. Définition des tests de validation et écriture des divers documents. Formation du support. Test de nouvelles features GSMR.Veille technologique sur l’instrumentation de mesure.Automatisation des procédure de test.
Ingénieur System test et intégration.
Jan 2017 - Feb 2020Ingénieur System test et intégration.
Jun 2013 - Jan 2017Ingénieur System test et intégration.
Sept 2012 - Jun 2013

Ekinops
Feb 2020 - nowSenior test engineer
Licenses & Certifications

Red hat certified system administrator
Red hatMar 2015- View certificate

Red hat certified virtualization administrator
Red hatNov 2013
Languages
- frFrancais
- anAnglais
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