Joseph Keenan

Experience

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  Poppy's Place Restaurant

  Sept 2014 - Aug 2016

  - Worked with team members to maintain smooth operations and high standards of customer service during high-volume rushes.- Monitored change requests for the waitstaff schedule and distributed updates.- Trained new hires on menu items, computer systems, company standards, and customer service expectations. - Updated the company website and Point of Sales system with specials and promotions.- Demonstrated strong liaison skills working with various departments to ensure accurate and timely food delivery to the dining room and the bar.- Resolve conflicts with customers and team conflicts. Show less

  • Manager

    Apr 2015 - Aug 2016

  • Server

    Sept 2014 - Apr 2015
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  Wag Labs Inc.

  Jul 2018 - Mar 2021

  Dog Walker

  - Communicated with clients to ensure their needs were understood and met.- Provided tailored updates to clients based on individual client requirements.- Quickly established positive client relationships and was assigned as “preferred walker” for multiple clients.- Maintained an average of 4.9 rating out of five in client ratings.- Tracked, reported, and filled profits, expenses, and mileage.

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  The Little River Cafe

  Apr 2021 - Nov 2021

  - Oversaw day-to-day support for 7+ team members by responding to questions, providing clarification and guidance, and ensuring that both café and customer standards are met.- Managed employees through onboarding, continuous training, and monitoring of performance.- Efficiently managed inventory by overseeing stock levels, handling deliveries, and cross-verifying invoices to maintain accurate and well-organized inventory records.- Assisted in creating and implementing procedural documents for training new hires and existing staff resulting in improved on-the-job performance.- Ensuring all team members adhered to state and county food and health standards.- Ran and analyzed end-of-day reports, deposited cash into the safe, and closed the café. - Collaborated with owners, kitchen managers, and team members to develop integrated approaches to reaching organizational goals and strengthening department cohesion. Show less - Successfully balanced various responsibilities while continually rotating positions and assisting fellow team members with their tasks during high-volume shifts.- Built rapport with customers, retained new regular customers, and created opportunities for the company. - Made recommendations to management regarding ways to increase efficiency and profitability. - Used Square POS system and various third-party food delivery platforms.- Making and serving coffee drinks, beer, wine, and food items.- Accurately handled cash transactions and running credit card orders.- Maintained clean dining areas and workstations by routinely sweeping, mopping, replenishing supplies, and disposing of trash. Show less

  • Team Lead Manager

    Jun 2021 - Nov 2021

  • Server

    Apr 2021 - Jun 2021
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  Poppy's Place Restaurant

  Nov 2022 - Feb 2023

  Interim Manager

  - Created and distributed a new wine list and specialty cocktail menu, including designing, printing, laminating, and updating POS systems.- Updated various food delivery platforms to ensure consistent pricing, pictures, descriptions, and menu items. - Created and uploaded social media posts regarding special events and holidays.- Received input from multiple employees and developed a shift task sheet to ensure everything was completed from the start to the end of a shift.- Worked with chefs to develop and upload specials onto the website and into the POS system. - Build and maintain strong relationships with all departments. Show less

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  Bank of America

  Jan 2024 - now

  Relationship Banker