Julien BREC

Experience

• 

  University of Michigan

  Jun 2008 - Aug 2008

  Software Developer (internship)

  Heart arrhythmia modeling (C + Matlab)

• 

  Servier

  Jun 2009 - Aug 2009

  Design and Development Engineer (internship)

  Application development (.NET - PL/SQL)

• 

  Servier

  Mar 2010 - Aug 2010

  Design and Development Engineer (internship)

  Application development (.NET - PL/SQL)SharePoint Site deployement

• 

  Voluntis

  Oct 2010 - Nov 2018

  • Leading of operationnal process and related activities• Initiation of the ITIL approach • Definition and management of the department's budget• Resource Management (4 teams: Internal IT, IT Production , Customer service and BI)• KPI implementation (SLA, efficiency, quality...)• Problem and non-conformity management• Supplier management and associated contracts• Examples of leaded projects : • Health data hosting (USA) • Major IT redesign (network, phone, process, ITSM...) • Hosting provider change and customer migration • Office 365 moove Show less

  • Head of Global Operations

    Nov 2015 - Nov 2018

  • Customer Service Manager

    Apr 2012 - Oct 2015

  • Support Engineer

    Oct 2010 - Mar 2012
• 

  FLOA

  Nov 2018 - now

  • Responsable IT Operations

    Oct 2020 - now

  • Production manager (subcontractor)

    Nov 2018 - Sept 2020