Biswajit Khatua

Experience

• 

  Infosys

  May 2021 - May 2023

  • Collaborated on the procurement and deployment of network automation application on over 120 servers for a UK-based telecom firm, supporting the network infrastructure of more than 100 large-scale companies.• Responsible for translating business objectives into technology roadmaps by conducting End-to-End project delivery from inception to maintenance, reducing cost by 60 % showcasing strong organizational skills.• Conducted risk analysis, resulting in the reduction of application vulnerability from 35000 to 5000 by constantly working with end users and vendor.• Implemented production changes, showcasing change management strategies to reduce infrastructure costs and minimize downtime. Show less • Implemented processes and closed over 500 tickets, using ServiceNow demonstrating analytical and problem-solving skills.• Collaborated closely with business stakeholders to gather and analyze complex requirements and worked with internal cross-functional teams to develop implementation strategy demonstrating interpersonal skills and fostering agile framework.• Maintained strong internal and client relationships by presenting weekly status reports, understanding pain points and assisted with best possible solution.• Drafted and presented crucial documents for team and stakeholders, including RACI matrix, Gap analysis, training materials, user manuals demonstrating exceptional written and verbal communication skills.• Conducted knowledge transfer sessions for 5 new team members, boosting team productivity.• Led governance calls, promptly addressing critical issues in high pressure environment and meeting client expectations. Show less

  • Systems Associate

    Mar 2023 - May 2023

  • Operation Executive

    Sept 2021 - Mar 2023

  • Operation Executive Trainee

    May 2021 - Aug 2021