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Elisa Santos

Elisa Santos

Customer Service Agent

Followers of Elisa Santos727 followers
location of Elisa SantosDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Risk & Response | Global Legal Ops

  • Education

    • Wallon Educional

      -
      Licenciatura Pedagogia

    • Digital Marketing Institute

      2024 - 2024
      Professional Diploma in Digital Marketing

      Conduct digital research, set business objectives for campaigns, and develop a targeted digital marketing strategy. Create and curate compelling, innovative content that drives ROI. Set up, optimize, create, run and report marketing campaigns on Facebook, Twitter, LinkedIn, Instagram and Snapchat.

    • Pontifícia Universidade Católica de Goiás

      2012 - 2015
      Bachelor's degree Social Work

      Through a combination of theoretical learning and practical experience, gain a deep understanding of social issues, human behavior, and intervention strategies. With a focus on diversity, social justice, and advocacy, prepared to address a wide range of challenges and contribute to building a more inclusive and equitable society, the ultimate goal is to enhance the quality of life and promote positive social change for those they serve

  • Experience

    • Brasil Telecom

      Feb 2010 - Feb 2011
      Customer Service Agent

      Fill out spreadsheets and databases; assist customers to resolve technical, bureaucratic or operational problems; service flow averages 180/200 calls per day, always following all policies and procedures.

    • Associação alphaville flamboyant

      Mar 2011 - Feb 2013
      Concierge

      Concierge attendant in luxury condominium: did data entry into the computerized system of entry and exit record of all visitors and workers; identified and communicated emerging risks to managers and superiors.

    • Sesc - Departamento Nacional

      Feb 2013 - Jul 2015
      Intern

      Contributed to the creation of social projects; produced reports, technical opinions; cooperated with other functions to complete the designated work

    • Government of Brazil

      Mar 2015 - Dec 2021

      I participate as a social worker in projects / campaigns to improve the care of children, who have some rights violated or are in a situation of social vulnerability. Acting effectively in planning, organizing, executing and evaluating social actions, with the objective of improving children's learning and development, and contributing to their integral formation. Developed strong analytical and research skills in this role. Helped PwD student in all school activities, in order to contribute to its social and cognitive development. Advised the child in moments of recreation and hygiene, as well as extracurricular activities. Cooperated with other functions to complete the designated work.

      • Social Worker - Education

        May 2017 - Dec 2021

      • Childcare Assistant

        Mar 2015 - May 2017

    • Applewood Homecare

      Jun 2022 - Jun 2024
      Healthcare Assistant

      Assist clients with daily activities at your home with empathy and efficiency, ensuring their safety and facilitating social-emocional support.

    • Covalen

      Apr 2024 - now

      • Legal Operations Analyst

        Apr 2024 - now

      • Community Operations Analyst

        Apr 2024 - Jun 2024

  • Licenses & Certifications