Jenny Kemp

Experience

• 

  Qualcomm

  Jan 1998 - Jan 2000

  Department Secretary
• 

  Interelate

  Jan 2000 - Jan 2001

  HR Admin
• 

  Stellent

  Jan 2001 - Jan 2003

  HR Admin

  Provided administrative support to the Director of Human Resources.Updated and published the company organization chart using MS PowerPoint.Audited and submitted to the Finance Department all benefit bills, integrating the report from the ADP payroll system into an MS Excel spreadsheet.Coordinated the new employee orientation program.Used and created mail merges using MS Word and MS Excel.Created employment application using form tool in MS Word.Implemented HR Web Portal for use on company Intranet.Assisted with company wide employee events including holiday parties and outings.Created and maintained the New Hire booklet for including all benefit forms and documents.Human Resources liaison for 400+ employees regarding benefit questions and support.Multi tasked and prioritized responsibilities within the customer service organization.Conducted new hire orientation.Prepared and facilitated H1-B processes working with Myers Thompson Immigration company.Filed personnel folders.Completed new hire paperwork, including submitting applications to benefit companies. Show less

• 

  EMC

  Jan 2003 - Jun 2005

  District Sales Process Coordinator

  Compile daily, weekly and monthly sales forecast, booking and revenue reports. Reconcile and analyze reports for accuracy.Utilize a variety of well developed organizational and project management skills.Provide sales process support and reporting analysis for my sales district. Use sound judgment, in the application of general business principles and demonstrate initiative in carrying out assigned duties. Achieve a high degree of familiarity with and in-depth knowledge of field/headquarters policies and procedures.Track, reconcile and report all forecast, booking and billing numbers for sales managers. Validate accuracy of informationMaintain accuracy of reports and lead tracking system. Research and report all discrepancies in sales figures.Process and track all sales orders.Act as liaison between sales, allocations, finance and shipping to ensure orders are booked, shipped and billed correctly. Facilitate communication with other field organizations when necessary.Coordinate, plan and participate in sales manager meetings and conference calls.Prepare presentations for sales meetings.Arrange conference calls, schedule meetings and assist with travel arrangements and general office maintenance, including phone coverage, maintaining customer order files, organizational charts and phone lists. Acclimate, train and act as mentor to new employees.Communicate Sales Logistic and procedural changes, specific to Sales Operations. Show less

• 

  Novartis Nutrition

  Jan 2006 - Jan 2008

  HR Coordinator
• 

  Nestle

  Apr 2006 - Jan 2008

  Human Resources Coordinator

  Provide general administrative support to Vice President of HR and HR Business Partners.Utilize Peoplesoft to run reports, view, and edit data. Accountable for assigned tasks and adaptability to meet changing demands.Conduct employee on-boarding duties including new hire orientation, coordinating background checks and drug tests before processing all new hires into PeopleSoft. Provide communications to the organization (IT, office management, security, etc.) regarding new hires and terminations.Create and maintain the New Hire booklet including all benefit forms and documents.Ability to handle multiple tasks, prioritizes, and meets deadlines.Update company intranet site using Teamsite Content Center powered by Interwoven.Use Ariba Buyer accounting system to enter invoices, obtain approvals, and submit to accounts payable. Track all invoices to ensure they are paid in a timely manner. Open blanket PO’s to plan and prepare future invoices in accordance with corporate compliance.Possess strong knowledge of HR programs and services as they relate to our employee organization.File and maintain HR Department personnel folders, staying within DOL guidelines.Update organizational chart using Visio.Use and create mail merges using MS Word and MS Excel.Serve as Human Resources liaison for 750+ employees regarding benefit questions and support.Tracking and processing of tuition reimbursement using Microsoft Excel.Support employee recognition/celebration committee.Supply schedule coverage for HR Department.Provide coverage of Front Desk switchboard on a rotating basis. Show less

• 

  Optum f/n/a OptumInsight

  Feb 2008 - now

  Managed the activities to support the launch of a new member benefit within retailer locations nationwide. Created retailer training program to ensure members receive simple and efficient cashier and self-service care.Managed project plan and status reporting to deploy care management tool in three markets (AZ, CO, and NM). Collaborated with Special Needs Program (SNP) market leads to review and test production validation deliverables.Directed group retiree program updates and member portal annual readiness, facilitating pre-enrollment uhcretiree.com site redesign.Led member portfolio project management, created process flows and Standard Operating Procedure (SOP) for intake through the release management processes. Provided operational TennCare Quality Assurance (QA) team support for Department of Commerce and Insurance. Created recurring and ad hoc reporting of Amerigroup and UnitedHealthcare Community and State provider Star Rating statements. Documented team transition processes and requirements. Prepared (User Acceptance Test) UAT release notes.Created test plan and managed Information Technology (IT) and business level testing. Created training and communication strategy to prepare for operational readiness.Generated and presented use cases, process flows and leadership team storyboards for clinic start up campaign. Developed claims training plan, 32 process documents, and approximately 1.1K business/technical requirements. Defined complaints and appeals program, collaborating with specialized benefits Utilization Management, Consumer Assessment of Health Plan Satisfaction (CAHPS), and National Committee for Quality Assurance (NCQA) legal team. Show less Provide Data analysis in collaboration with Human Capital Partners and the UHG Strategic L&D Director. Analysis of employee records to ensure alignment with company goals while providing a review of the performance and talent ratings to manage employee learning and development. Involves advanced Excel knowledge of functions and pivot tables to compare and cross reference information from multiple sources. Talent Management Administration for the Ingenix talent population of 1,900 members. Administering the talent management system, designating ratees and raters for the rating process; pulling reports and grids for the Human Capital Professionals to use during their calibration sessions; finalizing the changes through on-line system; and creating PowerPoint slide decks to be used in senior leadership meetings.Learning and Development Administration including creating courses within the LMS (Learning Management System) system, pulling and customizing reports on employee course completion status, and monitoring employee development plans within the system.Onboarding Management: designing and implementing an updated onboarding process using research to benchmark our processes with other segments within UHG as a comparison to external organizations. Create and update charters, project plans, and future state documents. The primary focus is to engage new employees through an orientation process, email communications, and tangible new hire packets.Complete Intranet updates to the employee development site on the Ingenix Intranet. This includes creating Program Brief and Build deliverables to document the change proposals and internal advertising methods to promote the updated site.Survey Administration using Inquisite 9.0 to create surveys and provide results in a tailored report. Pull company wide annual and semi-annual reports using Sirota. Show less

  • Project Management Consultant

    Feb 2008 - now

  • Human Capital Project Analyst

    Feb 2008 - Sept 2010

  • Learning and Development Project Coordinator

    Feb 2008 - Apr 2009