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Eman A

Eman A

Customer Servise

Followers of Eman A1000 followers
location of Eman AAl Khobar, Eastern, Saudi Arabia

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  • Timeline

  • About me

    CII Cert | SME Sales manager | Team Leader | Account Executive | Customer Success Manager | Sales Manager | Business Development Manager | Client Relationship Manager.

  • Education

    • Saudi Electronic University

      2016 - 2020
      Bachelor's degree Business Administration and Management, General

      - Providing with a broad understanding of various business disciplines, including management, finance, marketing, accounting, economics, and operations management.- Development of practical skills that are essential for success in the business world.- Learn about business planning, market analysis, product development, and innovation strategies.

    • Institute of Public Administration-Saudi Arabia

      2002 - 2004
      Diploma of Education Banking and Financial Support Services 3.1/4

      - Providing with a solid understanding of the fundamental principles and concepts of banking.- Learn practical skills related to financial analysis, credit evaluation, banking operations, customer service, and using banking software and systems.- Learn about compliance requirements, anti-money laundering measures, and ethical standards that banks must adhere to.- Learn how to interact with customers professionally, address their needs, handle inquiries, and resolve issues.

    • Chartered Insurance Institute

      2024 - 2024
      Insurance

      CII Awarded

  • Experience

    • TAWUNIYA

      Mar 2009 - Aug 2012
      Customer Servise

      - Handling customer inquiries and complaints via phone, email, or live chat. - Upselling and cross-selling products or services to customers.- Maintaining customer records and updating customer profiles.

    • AXA Cooperative Insurance Company

      Aug 2012 - now

      - Implementing strategies to grow the SME client base and increase revenue.- Representing the company at industry events and conferences to build relationships with potential clients- Leading a team of Key Account Managers who are responsible for managing small and medium-sized enterprise clients - Work with clients to understand their business objectives and develop marketing strategies.- Building and maintaining strong relationships with clients.- Conduct market research to identify trends, consumer preferences, and competitive landscapes. - Building and maintaining relationships with key stakeholders, including customers, and investors. - Making informed decisions based on analysis of data, market trends, and other relevant factors.- Overseeing financial operations, including budgeting, forecasting, and financial reporting.

      • Key Account Manager | SME Team Leader

        Oct 2020 - now

      • Account Executive | SME Farmer

        May 2016 - Sept 2020

      • Executive Corporate | Motor & Other Classes

        Aug 2012 - Apr 2016

  • Licenses & Certifications

    • The Insurance Industry Overview

      E-Course Certificate

    • Learning Brainstorming

      LinkedIn
      Oct 2021
      View certificate certificate

    • Difficult Conversations about Politics at Work

      LinkedIn
      Nov 2020
      View certificate certificate

    • IFCE

      The Financial Academy | الأكاديمية المالية
      Feb 2002

    • Key Account Management

      LinkedIn
      Nov 2020
      View certificate certificate