Craig Jolley

Experience

• 

  Shell

  Sept 1996 - May 2002

  Navigation Officer

  Navigation 3rd officer with HND in nautical science

• 

  BT Group

  Nov 2002 - Apr 2023

  Subject Matter Expert (SME) for Accounts Receivable function on a company transformation project. Created current process maps on all operational processes and used LEAN techniques to pin point improvements to reduce waste and increase automation. Managed and owned JIRA stories relating to operational deliverables, raised risks to the leadership team and provided insight into the project team. Attended project board calls to ensure that any decisions on processes impacting Payments met operational needs and regulatory compliance. Show less

  • Business services professional for Payment Services (Accounts Receivable)

    Apr 2022 - Apr 2023

  • Payment Services Team leader (Accounts Receivable)

    Mar 2018 - Mar 2022

  • Payment Services Specialist (Accounts Receivable)

    Jul 2015 - Feb 2018

  • Customer Engagement Support Team Member

    Sept 2014 - Jun 2015

  • UAT Lead

    Dec 2003 - Aug 2014

  • Back Office Employee

    Nov 2002 - Nov 2003
• 

  UK Power Networks

  Nov 2023 - now

  Business Professional