Experience

• 

  Apiit

  Feb 2009 - Nov 2013

  Student

  Studied as a Business IT undergraduate

• 

  Amana takaful plc

  Jan 2014 - Feb 2016

  Executive

  Assessing background information on the client & maintaining client company relationship.Studying insurance proposalsCalculating the risk according to guidelines givenLiaising with professionals and specialists to help judge risk assessmentSelecting appropriate and competitive premiums based on information and judgementWriting policies and adding specific conditions when requiredNegotiating termsSupporting General Underwriting Department on future IT system improvements. Show less

• 

  Lanka bell

  Feb 2016 - Nov 2017

  Business analyst

  Providing developmental suggestions to the company and improving operational efficiency of the company by helping in the development process.Designing and documenting functional specification requirements.Acting as an interface between the clients, development team.Executing test scenarios and making necessary changes in the projects to meet client requirements.Collecting requirements from the clients and mapping and analyzing them and guiding the development team.

• 

  Dialog axiata plc

  Nov 2017 - Dec 2023

  • Planning, Designing & Development of Chatbot, Community Connect Portal, Social Listening Tool & Digital POSM system.• Coordinating with the Cross functional teams including all Business Units, Marketing, IT, Project Managers, UX teams to collate new requirements for developments.• Project management of channels as per stipulated budgets and timelines.• Research into expanding of the existing tools used for channels in to new and emerging technologies.• Ensure to design customer journeys like other digital channels to maintain consistency.• Measuring and Reporting of the Channel performance to management. Show less

  • Project Manager

    Jan 2023 - Dec 2023

  • Technical Lead

    Sept 2020 - Jan 2023

  • Senior Executive - Digital User Experience Design & Knowledge Management

    Nov 2017 - Sept 2020
• 

  Aia

  Dec 2023 - now

  • Head of Project Management Office

    Mar 2025 - now

  • Senior Project Manager

    Dec 2023 - Mar 2025