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Gülçihan Karaçam, PMP®

Gülçihan karaçam, pmp®

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location of Gülçihan Karaçam, PMP®Istanbul, Istanbul, Türkiye
Phone number of Gülçihan Karaçam, PMP®+91 xxxx xxxxx
Followers of Gülçihan Karaçam, PMP®1000 followers

  • Timeline

    Aug 2007 - Aug 2008

    Customer Service Specialist

    Teknobil
    Current Company
    Sept 2008 - now

    Head of Business Excellence

    Kuveyt Türk Katılım Bankası

  • About me

    Head of Business Excellence | RPA | Process Management | Project Management | Digital Finance | Digitalization & Automation

  • Education

    • Kocaeli üniversitesi

      2001 - 2005
      Mühendislik fakültesi endüstri mühendisi

    • Gebze yüksek teknoloji enstitüsü

      2005 - 2009
      Strateji bilimi

  • Experience

    • Teknobil

      Aug 2007 - Aug 2008
      Customer service specialist

      Müşteri şikayetlerinin analizi, raporlanması ve süreçlerinin bu analizlere göre iyileştirilmesi görevleri yürütülmüştür.

    • Kuveyt türk katılım bankası

      Sept 2008 - now

      Accomplished Projects:• Dynamic ALM Strategic Road Map Design Project• Customer Experience and Automation Centric Funding System Project• End-to end Digital Car Financing in mobile branch Project• End-to-End Funding System for Commercial Loans on Internet Branch• Sales and marketing mobile application for branch personnel: Mobil 360• New Product Development: Mudarebe

      • Head of Business Excellence

        Jan 2024 - now

      • Strategic Project Manager

        Oct 2020 - Jan 2024

      • Business Excellence Manager

        Feb 2019 - Oct 2020

      • Senior Process Development Supervisor

        Sept 2008 - Feb 2019

  • Licenses & Certifications