Afsana Jebin

Experience

• 

  Enroute International Limited

  Jan 2019 - Mar 2019

  Customer Registration officer

  I had been working on project bKash where my job responsibility was to visit the corporate office and provide customer service to the clients.

• 

  Genex Infosys Limited

  Aug 2019 - Dec 2019

  Customer Service Representative

  My job responsibility was to manage the official Facebook fan page of Grameenphone and manage and resolve customer complaints, Identify and escalate issues to the supervisor, Provide product and service information to the customer.

• 

  Jamuna Bank Ltd

  Jan 2020 - Mar 2020

  Intern

  During my Internship, I worked in various departments, and did general banking activities such as check recognition, check to deliver, Puzzle voucher & Supplies, keep record valuable information.

• 

  SEBPO Bangladesh

  Nov 2020 - now

  Analyst (Quality Control)

  Ensuring the accuracy and integrity of the work produced by our Risk and Compliance Analyst team, who are tasked with investigating, researching, and monitoring risks in regulatory compliance.Review the work products, reports, and analyses prepared by Risk and Compliance Analysts for accuracy, completeness, and adherence to established guidelines and procedures.Identify and correct any errors, inaccuracies, or inconsistencies in the documentation related to risk investigations, research, and monitoring activities.Collaborate closely with the Risk and Compliance Analyst team to address identified errors, providing clear and constructive feedback to facilitate corrections.Conduct thorough quality control checks to ensure that key terms and concepts related to risk relevance activities are accurately represented and applied.Verify that all regulatory compliance requirements are met and that the work aligns with relevant industry standards and best practices.Maintain detailed records of errors, corrective actions, and quality control processes for documentation and analysis purposes.Communicate effectively with the Risk and Compliance Analysts to clarify any issues or concerns related to the quality of their work.Stay informed about changes in regulatory frameworks, industry trends, and emerging risks to enhance the quality control process. Show less