Winston Burrows

Experience

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  Lincoln Financial Group

  Jan 2000 - Sept 2009

  Registered Rep

  Required on a daily basis to research, analyze and resolve problems relating to estate planning,legal issues, and tax/regulatory guidelines within the TSA Annuity business for participants,clients, field staff, agents/brokers, and attorneys.

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  Bottomline Technologies

  Mar 2009 - Feb 2010

  Support Rep

  Assisting clients with web-based Paymode-X enrollment, navigation, accountmaintenance, and problem resolution .Offered technical support via telephone with securing digital certificates, browserreconfiguring, and any other troubleshooting problems regarding access to the invoicing andpayment applications.Assisted clients with in-depth research & resolution of daily files that consist of disbursementbatch payments and accounts receivable information for their vendors.

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  EVO Payments International

  May 2011 - Dec 2021

  Acting as a liaison between merchant businesses and the card brand(s) to insure that all requested documents and requirements are met.Managed (researching, tracking and reporting) all merchant business potential data compromise notifications/updates to the sponsor banks.Work with merchant businesses to analyze their Ecommerce platforms in order to meet PCIDSS Compliance requirements. Also offer solutions on how to make their PCI validation process as easy as possible.Resolve Complex inquiries from merchant businesses, software developers, service providers and sales agents regarding the PCI DSS Compliance Validation process through our different PCI Validation programs (Simple PCI DSS, TrustWave or Aperia).Identify and manage EVO merchant accounts that have reached a Level 1,2, or 3 transaction volume status to insure that they have completed their PCI Compliance requirements.Successfully fulfilled the Payment Card Industry Professional (PCIP) certification requirement. Show less Responsible for introducing merchants to the Payment Card Industry Data Security Standard (PCI DSS) Compliance Validation Program. Act as the primary point of contact for merchant inquiries; explain what merchants can expect during the initial validation process. Follow up to ensure ongoing portfolio compliance is inline with bank requirements for PCI DSS Compliance.Resolve basic and complex questions for merchants, software developers, service providers and sales agents through phone and email inquiries regarding the PCI DSS Validation Program, (Simple PCI DSS or legacy PCIToolkit™), incident management breach insurance for engaged merchants program (BRT) and other general questions surrounding PCI DSS validation standards, completion options including self- validation, validation, program enrollment, timing, cost and accessibility.Analyze PCI DSS validation documents to ensure those provided are consistent with validation requirements for documented point of sale processing methods which includes review of more complex validation methods that require vulnerability/penetration testing such as SAQ’s A-EP, C and D as escalated by Compliance Analyst I.Identify and track Level 3 merchant relationships and validation/remediation efforts to ensure monthly internal and external reporting to EVO Payments for sponsor banks monthly quarterly reporting. Show less

  • Senior Compliance Analyst

    May 2018 - Dec 2021

  • Compliance Analyst II

    May 2011 - May 2018
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  Crunch Franchising, LLC

  May 2022 - now

  Development Relationship Manager

  Build positive relationships with franchisee's and effectively communicate and document next actions to help navigate them through the development process.Proficient in all Crunch pre-sales and marketing systems, management platforms and development platforms. Control reports for all critical milestones in the development process.Executes proper administration and timely submission of all reports, documentation, and information.Ensures that all franchisee's are following company policies and procedures.Represents the company with the highest level of integrity with all franchisee's, employee's, members, guests, investors, vendors and business partners. Show less