Maria-Ariana Caibar

Experience

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  Bright Network

  Jun 2020 - Jul 2020

  Marketing Internship

  - Created a market expansion project for Enterprise Car Club UK by generating marketing strategies and ensuring an analysis of the city of choice.- Ability to create compelling marketing material using social media tools and designs, as well as copywriting to increase conversion, engagement, and brand exposure.- Experience with project management techniques and tools for organising and executing work while making sure deadlines are fulfilled.- Analytical mindset with the capacity to analyse opportunities and performance in order to evaluate the success of businesses (Enterprise) by delegating a target market and focusing on creating a strategy that can attract them. - Monitoring competition in the area and providing different services to fill a gap in the industry. - Strong presentation and communication abilities to successfully explain concepts, conclusions, and suggestions.- Excellent writing and verbal communication abilities to create strong relationships with my team and solve project requirements while meeting deadline. Show less

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  North London Hospice

  Aug 2021 - Oct 2021

  Volunteer

  - Handled cash and credit card payments, operated the till, and properly and quickly completed sales transactions.- Answered questions, helped with purchases, and made sure the customer was satisfied by providing polite and supportive customer service.- Restocked inventory and set up displays.- Balanced the till and made sure that cash was handled properly and in compliance with business rules.- Worked with other volunteers and employees to guarantee the business ran well and that protocols were followed.- Helped in collecting and sorting various products, including clothing and household products (donations).- Assisted with tagging and pricing goods for sale, making sure that they were presented and labelled correctly. Show less

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  Morrisons

  Oct 2021 - Sept 2022

  - Led a team of 30 associates in providing outstanding customer service and meeting sales targets.- Implemented efficient training to improve the abilities of current employees and integrate new team members.- Developed and maintained strong relationships with customers, addressing their needs and concerns promptly and professionally.- Managed inventory levels to reduce waste and excess while guaranteeing sufficient supply availability.- Worked with the management to create and put into action plans aimed at boosting profitability and retail performance.- Overseeing daily store operations, including staffing, scheduling, and inventory management.- Resolved customer issues and complaints in a timely and satisfactory manner, fostering positive relationships and customer loyalty. Show less - Warmly welcomed clients and offered assistance with purchases, product recommendations, and questions.- Handled cash and card transactions accurately and efficiently, including processing payments and issuing refunds.- Rapidly and politely responded to complaints and concerns from customers, working to find solutions that satisfied them.- Kept the store tidy and orderly, putting displays and goods on the shelves.- Worked with my team to guarantee the shop ran smoothly and tasks were finished on schedule.- Personalised customer support, including product discovery aid and feature and benefit information.- Helped with inventory management duties, such as counting products and replenishing shelves.- Contributed to the achievement of sales targets by actively promoting products and upselling items. Show less

  • Team Leader

    Apr 2022 - Sept 2022

  • Customer Service Assistant

    Oct 2021 - Apr 2022

  • Barista

    Oct 2021 - Apr 2022
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  Mind

  Sept 2022 - now

  - Excellent communication skills, both written and verbal, coupled with creative thinking to develop compelling marketing campaigns.- Detail-oriented mindset with exceptional organisational abilities and a knack for multitasking in fast-paced environments.- Facilitated the coordination of marketing events, including workshops, online sales, influencer meet-ups, ensuring seamless execution and maximum brand exposure.- Creating content every day to engage with our customers, by using editing tools such as CapCut, Canva, Adobe Lightroom. - Collaborating with other teams (Retail, Training and Managerial) in order to ensure brand consistency. Show less - Responsible for supervision and training of the staff.- Flexible and adaptive, capable of thriving in a fast-paced, dynamic environment and making necessary adjustments to priorities and circumstances as they change.- Competence in all aspects of retail operations (cash handling, brand knowledge and opening and closing protocols).- Completed inventory and daily, weekly, and monthly monitoring.- Strong interpersonal skills and a friendly demeanour, with a commitment to provide excellent customer service.- Proven ability to prioritise tasks, make wise decisions under pressure, and handle several duties at once.- Knowledgeable about the concepts of visual presentation and merchandising to make eye-catching displays and increase sales.- Skilled in inventory management, including organising, pricing, sorting, and receiving donations to maintain the store supplied.- Capacity to manage challenging circumstances professionally and tactfully, as well as successfully respond to customers questions and issues.- Preparing stock for the next day and anticipating issues.- Responsible for supervision and training of the staff.- Completed inventory and daily, weekly and monthly monitoring.- Developed a relationship with the customers creating a loyal customer base. - Ensuring that I provide a high standard customer service.- Leading the store during annual leave or absence of a manager.- Maintaining shop standards and visual presentation.- Creating presentations for the regional Mind charities in order to maintain clarity of the stock needed in our designer store.- Training and monitoring volunteers.- Serving customers, handling cash and card payments and cashing-up at the end of the day.- Working flexibly in accordance to the needs of the store. Show less

  • Social Media Assistant

    Jan 2023 - now

  • Assistant Manager

    Sept 2022 - Dec 2023
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  Unaeon

  Nov 2023 - Apr 2024

  Marketing Assistant

  - Demonstrated ability in social media management and scheduling content (Facebook, Instagram, Twitter, LinkedIn Discord, Meta Business Suite).- Proficiency in graphic design software such as Adobe Photoshop and Canva to create visually appealing content.- Reaching out to influencers and businesses to generate partnerships and create communities- Collaborated with cross-functional teams to brainstorm innovative ideas and initiatives, contributing to the continuous growth of the brand's digital presence.- Conducted comprehensive market research and competitor analysis.- Provided efficient administrative support to the marketing department, including calendar management, meeting coordination, and enough resources for a better collaboration.- Established tactics to target our audience and contributed to the building of consumer profiles.- Created a marketing strategy in order to reach new audiences and create brand identity (start-up company).- Analysing insights and performance on a weekly basis in order to see how our campaigns are succeeding. Show less

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  Insane Grain

  May 2024 - Sept 2024

  Marketing Associate

  - Developing and executing marketing strategies and campaigns, resulting in increased brand visibility, awareness and profit.- Collaborating with external parties and agencies to ensure efficient campaigns.- Creating presentations, digital content, ensuring consistency in messaging and brand identity online and in person.- Conducting market research to identify trends, competitors, and new opportunities for growth.- Maintain up-to-date knowledge of industry trends.- Managing social media platforms, creating engaging content and implementing strategies to increase brand awareness and foster engagement. Show less