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Joel Johnson

Joel Johnson

Followers of Joel Johnson1000 followers
location of Joel JohnsonBengaluru, Karnataka, India

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  • Timeline

  • About me

    Saas | CRM | Ex-Kapture | Product | Incident Management

  • Education

    • St. Stephens Higher Secondary School, Pathanapuram

      2015 - 2017
      Higher Secondary Education Science 90%

    • Al Ameen Public School - India

      2012 - 2015
      High School Education CBSE CGPA 9.2

    • Saintgits College of Engineering, Kottukulam Hills, Pathamuttam P.O., Kottayam 686532

      2017 - 2021
      Bachelor of Technology - BTech Mechanical Engineering

      Activities and Societies: SAE BAJA 2020 Affliated to APJ Abdul Kalam Technological University, Kerala

  • Experience

    • Kapture CX

      Apr 2022 - Aug 2024

      Manages and prioritizes production issues, ensuring minimal disruption to client services while maintaining operational stability. Implements proactive measures and provides feedback to enhance product quality and team performance. Provided exceptional technical support, managed enterprise-level client accounts, and developed documentation to improve client self-service options. Adapted quickly to organizational processes and products, managed client queries, and leveraged tools for effective issue resolution.

      • Incident Management Specialist

        Feb 2024 - Aug 2024

      • Technical Support Executive

        Aug 2022 - Jan 2024

      • Technical Support Intern

        Apr 2022 - Jul 2022

    • Freshworks

      Aug 2024 - now
      Product Specialist

  • Licenses & Certifications

  • Volunteer Experience

    • Student Volunteer

      Issued by Indian Society for Technical Education on Jan 2018
      Indian Society for Technical EducationAssociated with Joel Johnson