Denise Devine

Experience

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  Applied Business Telecommunications

  Sept 1998 - Mar 2006

  Sales Account Executive

  Sales Professional providing Telecommunications equipment to the business community.Within this,I was responsible to find opportunities, conduct site surveys, provide quotes for voice and data cable and telecommunications equipment, demonstrate equipment, close opportunities, coordinate project and carrier needs, and train clients staff as well as provide coverage and support throughout the installation and cut over.

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  Expert Technology Associates

  Mar 2006 - Feb 2014

  Technical Trainer; Customer Care Specialist

  As Technical Trainer for ETA, responsible to organize and conduct training classes on telecom equipment, both PBX and Cloud, as well as all software applications. Classes consisted system Administration, basic phone trainings, as well as call center trainings As trainer I was responsible to learn and document all system peripheral software applications, and for keeping all training materials current. I Interfaced with the client and Sales, assisted in resolving issues, and worked to identify additional applications that would benefit clients productivity.As Customer Care Specialist, I called into our client database to check with customer to insure that they were current and informed. In conversation, I would confirm that clients were taking advantage of all of the products and services available , including Network, Security, and software levels. I worked directly with our Sales Manager to identify opportunities for upgrades and expansions as well as identifying system issues. I worked with clients to make ad's and changes to their database, to assist with service call scheduling and to coordinate any additional training and support required. Responsibilities also included preparing and closing contracts for upgrades and additions. Show less