Experience

• 

  Centre for civil society

  Aug 2013 - Oct 2013

  Volunteer
• 

  Radisson blu

  Feb 2016 - May 2016

  Human resources intern
• 

  Sg shipping pte ltd

  Mar 2017 - May 2017

  Intern
• 

  Klove studio - india

  Aug 2017 - Dec 2017

  Sales and marketing executive

  Engaged with HNWIs to pitch products to increase sales and achieve customer retention for a boutique lighting company

• 

  Gartner

  Jan 2018 - Sept 2022

  - Redefined the Prep Call strategy for Research and Advisory team for 7 practices and improved event attendance by 61pp –Reprioritization of risky client, alignment of the right event topics by understanding their strategic priorities- Program managed Key Initiative Based event recommendation system – +27pp registrations and 5/5 relevance score by clients- Conducted Time and Motion studies to improve the productivity and efficiency of the team – Saved 40% time of associates by reducing admin activities, automating report generation Show less - Supporting the GS&O leaders in defining overall vision, roadmap, and structure for the Gartner Events function- Collaborating with the leaders to ensure all operations run smoothly and bottlenecks are addressed- Leading end-to-end solution for various practices proactively creating milestones and enforcing them with the right teams- Measuring impact of best practices that translate to retention, and assess course-correction when impact not clear- Generated a prioritized workplan with goals, timelines, and owners for all the initiatives along with ROI- Led the Prep Call initiative which created opportunities to improve the client experience and reduced the drop offs in Gartner global VERs Show less - Reduced TAT for clients by 80% through streamlining coordination and tapping automation ideas between clients and the Marketing Program Mangers in Gartner- Supported Marketing Program Managers to service clients globally across different industries; conducted analyses to optimize service delivery using Gartner databases- Contributed to increased client retention - for e.g., created analyses to retain a Fortune 500 manufacturing client- Assisted clients’ sales team to revamp their marketing strategy-using Gartner products for e.g., helped increase web-traffic by 6x in 2 months for a client in the healthcare industry- Leveraged Gartner’s proprietary researches (Magic Quadrants, Voice of Customer) to help clients in enhancing their marketing campaigns- Single point of contact for 90+ clients based in Europe, Middle East and Africa of Gartner’s Products & Services division - Leveraged Google Analytics to deliver insights- for e.g., helped a client in Tech industry increase its online presence by 4x Show less

  • Senior Business Analyst

    Jul 2022 - Sept 2022

  • Business Analyst

    Dec 2020 - Jun 2022

  • Senior Service Operations Associate - Marketing Program Manager

    Jun 2019 - Nov 2020

  • Service Operations Associate

    Jan 2018 - May 2019
• 

  Thomson reuters

  Sept 2022 - Feb 2023

  Senior business operations analyst

  Data Analytics- Defined and monitored the key strategic and operational metrics of cross-functional teams across Data & Analytics to improve customer insights and business performance – Strong cross-team partnership- Redefined and optimized internal business processes, leading to business continuity and employee satisfaction – Central repository of software licenses in use with contract information across D&A, Insights on competitive pricing etc.- Enhanced the peer recognition program by streamlining the end-to-end process of capturing, tracking, and reporting insights- Revamped the structure and content of the new hire onboarding page “Atrium”, leading to enhanced onboarding experience Show less

• 

  Jpmorgan chase & co.

  Apr 2023 - now

  Associate - control manager