Experience

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  Mtn congo

  Nov 2012 - Nov 2013

  Customer care representative

  Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues. Data entry and research as required to troubleshoot customer problems.

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  Brasseries du congo

  Jan 2014 - Sept 2019

  - Defend the commercial strategy at points of sale in a competitive soft and alcoholic beverage market; - Influencing the performance indicators (KPI) of points of sale via an adapted program of visits; - Participate in the commercial animation (promotions) of the sector under my responsibility; - Contribute to improving market share in the points of sale in my portfolio.- Defend the commercial strategy at points of sale in a competitive soft drinks and beer market; - Influencing the points of sale KPI's via an adapted weekly program of visits; - Participate in promotions and all street market activities of my commercial area; - Contribute to improving market share in my commercial area. Show less

  • Brand Manager Premium

    Nov 2017 - Sept 2019

  • Key Account Manager

    Jan 2016 - Nov 2017

  • Senior sales representative

    Jan 2014 - Dec 2016
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  Puma energy

  Jan 2019 - Jan 2019

  Responsable commercial

  Gestion des ventes, du portefeuille client et management d’équipe

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  Puma energy

  Sept 2019 - now

  Territory manager

  - Identify Gaps hindering optimal Retail Site performance (including service and ‘people’) in assigned territory in order to profitably deliver Puma’s Customer Commitment and Profitability Goals;- Motivate, Coach and Develop Retailers in order to maximize sales potential and protect Puma’s interests;- Participate in attraction and selection of the right RetailersThrough coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated;- Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counselling to underperforming sites);- Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans;- Ensure Retailers implement all areas of service excellence and ensure compliance with the Site Operations/HSSE standards, contracts and manuals;- Manage and maintain Retail Master Plan within Territory through Retailer assessment and involvement with recruitment processes. Show less