Mohamed Essam

Experience

• 

  Al Fajr

  Jul 2014 - Mar 2017

  Payroll Specialist

  Prepare data and information for making regular report data analysis. • Managing Salaries, working hours and deductions.

• 

  Pharmaoverseas.official

  Jan 2017 - Feb 2019

  Monitoring accounts to identify overdue payment. • Process payments and refunds. • Resolve billing and customer credit issue. • Answering client questions about products and prices. • Understanding and promoting company programs. • Visiting clients and potential clients to evaluate needs or promote products and service Payroll accounting by tracking wages paid deductions from employee’s paycheck and all employer-paid payroll expenses. • Managing Salaries, working hours and deductions.

  • Collections Specialist

    Nov 2017 - Feb 2019

  • Payroll Specialist

    Jan 2017 - Oct 2017
• 

  Raya Contact Center

  Jul 2019 - Nov 2020

  Back Office Employee

  Ensure all customers are served equally and according to the standards set by the operations and patient experience department. • Handling complaints referred by the call center customers and managers. • Monitor status of request and follow-up as necessary to ensure customers receive service on timely basis

• 

  Vodafone

  Jan 2020 - now

  Retail Sales Specialist

  Listen to customers’ questions and concerns and provide answers or responses • Provide information about products and services • Take orders, calculate charges, and process billing or payments • Review customer accounts and make changes, if necessary • Handle returns or complaints • Record details of customer contacts and actions taken • Refer customers to supervisors or more experienced employees