Experience

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  Uba group

  May 2006 - May 2012

  Operations

  • Established and maintained relationships with individual and business customers and provided assistance with problems they encountered.• Networked within communities to find and attract new businesses that assisted in revenue generation.• Achieved established KPI for company, and individual performance through teamwork and focus on customers.• Actively promoted UBA's products and services to existing and prospective clients to meet individual and branch sales goals.• Supervised tellers and authorized daily transactions; also provided teller duties such as cash handling of deposits and withdrawals for customers. Show less

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  Wema bank plc

  May 2012 - Oct 2014

  Customer care officer

  • Resolved escalated customer issues and boosted retention rates by 15%.• Provided high-level customer service through a friendly approach, strong professionalism and timely assistance with customer transactions.• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse. • Promoted products or services to each customer to consistently achieve sales targets.• Provided staff training, professional development, supervision and evaluation. Show less

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  Brian munro limited

  Sept 2017 - now

  • Managed budget for brands within the channels, suggesting key budgetary changes to increase company profits by 45%.• Awarded the best-performing staff in 2015 for constant dedication to excellence.• Planned and implemented marketing mix activities according to approved brand strategy, including promotional programs, marketing research projects, and advertising activities in all outlets.• Achieved over 100% of sales projections by planning, implementing and tracking sales and marketing strategies to promote brand products.• Grew retail sales volume by over 15% by excellently creating leads with new trade channels, swiftly converting them while maintaining product availability.• Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.• Improved business direction by prioritizing customers and implementing changes based on collected feedback.• Developed and tracked activities across Nigeria, including ongoing surveillance of all projects and trade activity of rivals.• Developed short and long-term plans and activities for both new and existing brands to increase profitability, expand market share and cement customer relationships.• Successfully negotiated and deployed Gondola, FSU rental and display visibility resulting in an increase in sales revenue by over 30% due to brand positioning, talk-ability and awareness campaign in designated stores. Show less • Analyzed the business environment to understand the key drivers for change and identify competitive opportunities. • Organized and planned seminars for recruitment of new clients • Attended conferences and exhibitions to understand emerging markets while generating leads • Proactively identified new business opportunities to provide increased sales •. Provided daily reports on existing and new business opportunities • Supported the brand manager in day-to-day activities • Developed prospects, acquired new contacts, and translated contacts into concrete leads. Show less • Drove market penetration for sales across the stores in Nigeria. • Prospected outlets for new lines and expansion of existing brands• Prepared proposals and contracts for business relationship with outlets. • Participated in managing sales activities and sales targets; advises outlets on application of pricing and benefits and guides decisions leading to the execution of the gas sales and purchase agreement. • Coordinated communication between the Outlets, Customers, Accounts and Management to ensure information free flow and eventually agreement signing. • Researched and analyzed market trends and competitors. • Prepared daily and monthly target and achievement Execution of annual budget • Designed and implemented a strategic business plan that expands company’s base and ensure its strong presence • Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs Show less

  • Senior Brand Builder (Key Account Manager)

    Apr 2021 - now

  • Assistant brand builder

    Nov 2014 - now

  • Brand Builder

    Sept 2017 - Apr 2021