Kate Counter

Experience

• 

  Allen Press, Inc.

  Jun 2006 - Aug 2013

  Meeting Manager

  • Coordinated annual conferences and specialized meetings throughout North America for non-profit, scholarly organizations, with attendance ranging from 50 to 600 people per event—responsibilities included: placing orders with caterers, providing specs to audio/visual companies, soliciting bids from general services contractors/decorators, and working in conjunction with hotel/convention center staff to plan event logistics and details.• Provided pre-registration and on-site registration services for events up to 1,600 attendees.• Ensured budgets were adhered to; reported post-meeting financials to each client's Executive Director/Board of Directors.• Prepared and distributed RFPs for potential event venues; conducted site inspections; negotiated proposals and contracts to ensure the most advantageous deals possible.• Provided detailed registration updates & analysis to clients on a regularly-schedule basis per service contracts.• Facilitated creation of brochures and marketing pieces; ordered registration-related supplies; arranged shipping for all conference materials to and from venues, working with international Customs offices and freight brokers as necessary.• Programmed registration websites/databases for each event.• Assembled registration packets & welcome bags, including designing and printing badges, for all attendees.• Provided customer service, via phone and e-mail, to registrants requiring assistance with their registrations.• Monitored hotel block pick-ups, attrition rates, and earned-room nights; reviewed final master bill against contracts to ensure all concessions were honored. Show less

• 

  National Cattlemen's Beef Association

  Sept 2013 - Apr 2016

  Associate Director, Registration & Meetings

  • Orchestrated pre- & on-site registration for the Cattle Industry Convention & NCBA Trade Show, with an attendance of 8,000+, including: collaborating with vendor on creation of online sites, building of reporting, and detailing call center protocols. Additionally, provided direct customer service to attendees & exhibitors, processed registrations & payments, scheduled & supervised NCBA & temporary on-site registration staff, created on-site space diagram with decorator for approval by local authorities, integrated satellite registration into offsite locations. • Prepared Convention registration revenue budget based upon established pricing & projected attendance for each registration category & á la carte special event tickets. Reconciled revenue reporting on a monthly basis for Convention—total receipts for event surpassed $2,000,000.00 annually.• Used online registration platform to design registration websites for all NCBA meetings (excluding Convention) throughout the year; some use of HTML programming required. Assisted registrants with inquiries, provided reporting to colleagues as requested, processed registrations & payments.• Coordinated annual NCBA Legislative Conference in Washington, DC: secured hotel meeting space & guest room blocks, prepared & adhered to budget, worked with event manager to place catering & A/V orders, provided on-site registration services & monitored event throughout.• Designed & implemented collegiate internship program/curriculum to assist Convention & Meetings Team with Cattle Industry Convention & NCBA Trade Show pre-planning & on-site show management. Responsible for supervision of intern.• Selected to be department’s SharePoint site collection administrator, consisting of user training & issue resolution with document libraries, calendars and tasks. Show less

• 

  RTD

  Oct 2016 - Apr 2017

  Special Events Coordinator (contractor/temporary)

  • As part of Special Events team, assisted with planning & execution of Grand Opening Ceremonies, VIP Events, and Station Parties in conjunction with the openings of the R Line (light rail) and G Line (commuter rail) capital projects. • Coordinated & supervised production shoots for R Line VIP Video, including scheduling videographer, project manager, and local government officials. • Planned RTD Veterans Day Lunch to include: ordering catering, securing A/V equipment & labor, procuring staging & table linens from vendor, and set-up/execution of event on-site. • Coordinated collateral & collection box distribution and donation pick-up/sorting/delivery for Operation Give-a-Gift, RTD’s internal holiday philanthropic event to collect new toys for children in the Denver area. • Researched & pre-planned 2017 Employee Event at Elitch Gardens for RTD employees & guests, totaling approximately 5,000 people. Show less

• 

  DISH Network

  Sept 2017 - now

  • As part of the Commercial Wireless Digital Experience team, establish strong working relationships & processes with internal business partners by assisting with sales engineering around the onboarding process for B2B Customers on the first cloud-native Open-RAN 5G network in the U.S.Create & maintain playbooks, tutorials, and other documentation & processes for IT-specific aspects of onboarding & the customer lifecycle for Enterprise Customers• Work with Customers’ Business & IT teams, as well as EchoStar (DISH Wireless) project managers, to identify, plan, and track success goals & milestones for IT integration activities• Design & maintain Customer-specific dashboards & reporting to maintain visibility and timely progress toward onboarding success• Coordinate with internal BSS IT teams to ensure that technical documentation for APIs, tools, and processes is maintained• Facilitate discussions with internal teams to identify & implement operational changes & support processes – and ensure updates are communicated to all impacted parties• Partner with EchoStar (DISH) teams/business partners to identify opportunities for improvement of the Onboarding Automation process Show less • Managed the engagement between DISH IT and multiple DISH business verticals in an effort to deliver technology solutions that align with initiatives, objectives & key results• Served as a trusted advisor to various DISH portfolios and provide strategic consulting as the primary point-of-contact and liaison between DISH IT & key business stakeholders throughout the lifecycle of IT projects• Identified opportunities to improve existing business processes & drive successful business outcomes• Successfully redesigned the intake process for all projects impacting Operations/Infrastructure &/or Infomation Security and facilitated two weekly calls to review the requests with the Business and IT teams to determine impacts / Levels of Effort• Appointed to overhaul the existing joint IT / Finance review & analysis process to identify, with more granularity, the value of proposed projects to the Enterprise–from both financial & IT resource viewpoints–to provide executive leadership with a more comprehensive understanding of requests in order to determine if they were a logical use of resources• Managed a large project portfolio of key and strategic business technology initiatives throughout tenure, including: Alliance Management (internet provider relationships), Billing & Credit, CFO/Finance, DISH Business (commercial sales/service), Human Resources, Information Security, IT-Development, IT-Operations, Legal, and Sales (residential DISH customers) • Effectively communicated & partnered with all levels of executives, up-to & including the C-Suite of a Fortune 200 company Show less • Project coordinator for the Security Operations team’s on-boarding & implementation of a multi-million dollar Enterprise License Agreement across the organization, which encompassed: scheduling & attending regular meetings/calls among DISH & McAfee teams; kept detailed notes & continuously updated the project plan; stayed on top of upcoming deadlines & milestones to ensure completion by DISH staff; coordinated on-site visits by McAfee sales reps & engineers• Developed & maintained relationships with numerous security solution vendors, as well as preferred Value Added Resellers (VARs), to stay on top of new tools and industry trends that might have been of benefit to DISH• Created documentation pertaining to security incident response, as well as daily task/job functions, processes & procedures• Identified tuning opportunities, and worked with engineers, in order to reduce false-positive alerts from multiple security tools• Triaged security events & ran incident response for major issues (spun-up bridges with key stakeholders, took notes & sent out regular updates through the conclusion of the incidents, wrote after-action reports)• Worked whitelist request tickets from users; evaluated security reputations of websites & provided recommendations for, or against, implementation to management prior to sending tickets to the Proxy Admin & the Identity/Access Management team for completion• Managed the Suspicious Email inbox, to which users submitted messages they believed might be malicious; ran URLs and attachments through multiple tools to assess safety; advised users of findings—and, if malicious, educated users on how to permanently delete messages/block senders• Member of the firewall change committee responsible for the review & approval of all firewall change requests• Trained/onboarded all new Security Operations Center analysts• Assisted with onboarding & managing DISH’s outsourced Tier I SOC vendor Show less

  • IT Staff Program Manager / Product Manager

    May 2023 - now

  • Senior Business Relationship Manager | IT - PMO

    Nov 2021 - May 2023

  • Business Relationship Manager II | IT - PMO

    Feb 2020 - Nov 2021

  • Cyber Threat Analyst

    Sept 2017 - Feb 2020