Gary Duong

Experience

• 

  Akamai Technologies

  Jan 2015 - Jan 2017

  Senior Platform Operations Technician

  Upheld the availability, efficiency and reliability of Akamai’s deployed telecommunications network through the troubleshooting of various service issues within the Network Operations Command Center (NOCC) both locally within Santa Clara NOCC and globally with teams in Poland and IndiaDetailed achievements• Monitor deployed network consisting of 200k servers distributed globally, performing root-cause analysis to troubleshoot issues in single servers and clusters. Owned North American and Asian-Pacific production networks with team of eight.• Co-ordinated internal and external maintenance activities, minimising impact and downtime. Tracked, documented and iterated documentation. • Automated 95% of manual work through refinement and iteration of processes and workflows. Provided technical mentorship to team and new hires Show less

• 

  Autodesk

  Apr 2019 - now

  Streamline access of Autodesk products and services through engineering initiatives in Business Applications Support and Engineering team. Work with engineering and product teams to leverage best-in-class solutions to deliver superb customer download experiences. Provide technical solutions to maintain frictionless software delivery experience.Detailed achievements• Automate global release engineering processes and workflows, driving product release SLA from 2 days to an hour with zero downtime. Own entire automation pipelines from design to release with engineering and product teams. Migrate legacy pipelines to cloud infrastructure, slashing costs by 50% per annum. Achieve 99% automation of full product releases and incremental updates• Manage vendors hosting highly-available, scalable, cost-effective infrastructure to deliver 10k+ build updates and releases for 100+ products to 20+ million global customers. Leverage vendor-agnostic software delivery to reduce storage consumption by 20% year-on-year• Recognised by Engineering leadership for two-year close collaboration with Engineering, product teams and vendor for effective implementation of vendor-agnostic content delivery solution for Autodesk P&S. Significant operational efficiency and cost savings of $6k/mo. through the elimination of third-party workarounds. Customers have enjoyed 25% faster download performance across all regions• Negotiate with key stakeholders across Global Operations, Platform Services and Enterprise Systems departments to drive crucial decision-making regarding divestment of legacy processes and systems. Collaborate with senior management and engineering teams to align on cost-effective outcomes saving $100k per annum Show less

  • Software Engineer

    Aug 2024 - now

  • Access Systems Analyst

    Apr 2019 - Aug 2024
• 

  Chicable

  Apr 2023 - now

  Founder

  A smart, stylish and adaptive clothing brand