Luis Angel López Martinez

Experience

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  RED UNO.

  Jan 2013 - Jan 2013

  PRACTICAS PROFESIONALES EN RED UNO.

  Nombre de la empresa: Red Uno. Área: Gestión de cambios y configuraciones UNINET. Jefe: Javier García Chávez y Vázquez Pérez Guadalupe. Periodo: 15 de septiembre del 2013- 20 de noviembre del 2013. Ocupación: Auxiliar en el reporte de fallas y configuración de equipos Cisco.

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  TELECOMUNICACIONES VG Y ASOCIADOS S.A. DE C.V.

  Jun 2014 - Jan 2016

  ENGINEER OF VOIP & DATA NETWORKING, CISCO - AVAYA

  - Routing protocols issues.- Implementing, monitoring and support of Avaya Aura Unified Communications and IP Office for clients assigned,main functions were resolve issues for voice IP and R&S to final users, implementation and administration about telephony Avaya CM.

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  Consorcio Red Uno

  Jan 2016 - Oct 2022

  Second Level Support

  - As a second support engineer at Uninet, I provide technical assistance and troubleshooting to customers using Cisco Meraki (suite of products), Cisco, HP, Teldat, Juniper for Routing and switching, Wireless and security.- Tracking with TAC support for Meraki and Cisco R&S - Enterprise.- Also, providing daily operational support, monitoring and system administration for core networks infrastructure and troubleshoot to incidents (WAN &LAN) of clients.- Operator in the "industry" sector for first level support in the changes management and incident response in the Telmex CNOC.Multivendor support for: Cisco Meraki Support Specialist (MX, MS, MR) Cisco – R&S (LAN & WLAN) Juniper – R&S and Basic Security Teldat – R&STools:Service ManagerDashboard Secure CRTPuttyTeam ViewerWhireshark Show less

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  Tata Consultancy Services

  Oct 2022 - now

  Support Engineer

  - Diagnose and troubleshoot routing, switching, load balancer and various network-related issues such as OSPF, BGP, ISIS, EIGRP, VLAN, VTP, ETHERCHANNEL, CDP, LLDP, VPN´s, SNMP, Amazon AWS, DNS, cisco Bugs, Load Balancer F5 (DNS, VIP, Pool, Members, certs, iRules, Monitor).- I collaborate with a team of engineers, account managers and other support teams members to ensure customer satisfaction and retention, and to identify and resolve complex network issues.F5 (Load Balancer)CISCO R&STools:Service nowBigPandaNetbrain Show less