Lenche Lukarova

Experience

• 

  OZ-TU KOMPANY” – Skopje

  Mar 2011 - Jul 2012

  Administrative Assistant

  Work responsibilities: Work with accounting program, CFMA in material base, archiving of documents, organizing the distribution for import products across the country, communication with a clients about recovery their obligations to the firm.

• 

  Mega Auto Parts

  Feb 2013 - Jun 2014

  Accounting Assistant

  Work responsibilities: Accounting records of incoming and outgoing invoices, accounting records of cash flows of the company's bank accounts, preparation of reports on the costs of the company and their presentation to management team, assisting of the accounting records to events in the company.

• 

  Sparkasse Bank AD Skopje

  Jun 2014 - now

  establishing and maintaining relationships with microclients, responding to client inquiries, resolving issues, and ensuring client satisfaction. Managing client bank accounts, including opening and closing accounts, and overseeing transactions. Processing deposits, payments, and withdrawals. Authorizing and evaluating overdrafts and loans. Recommending and explaining banking services and products to clients based on their needs. Presenting and cross-selling banking services and products to existing and prospective clients. Collaborating with other banking professionals to ensure high-quality client service. Resolving client queries and complaints. Performing administrative and clerical duties, such as data entry and filing, when necessary. Show less Leads and motivates the team to ensure high quality of services for clients and fulfillment of goals of branch office, supervision of all activities realized in the branch office, coordinating and organizing the work in the branch office, meeting with customers to resolve any problems or complaints, recognizing potential clients - their segmentation and categorization, maintaining quality business relations with clients in accordance with the bank's policy and procedure, proposing measures to improve sales in agreement with the authorities. Show less Work responsibilities: Receiving and processing of loan requests and all required documentation from clients, recording of collateral instruments, analyzing the credit requirements and submitting a proposal opinion to the appropriate decision-making level, development of the deposit and loan portfolio of the branch office, recognizing potential clients - their segmentation and categorization, maintaining quality business relations with clients in accordance with the bank's policy and procedure, active sale of all products of the bank. Show less

  • Associate for microclients, Microclients Unit

    Oct 2023 - now

  • Senior Associate for retail relationships and microclients Branch office-Strumica

    Jul 2021 - Oct 2023

  • Branch menager

    Dec 2019 - Jul 2021

  • Retail Junior Associate – Branch Office Strumica

    May 2018 - Dec 2019

  • Cash Officer

    Jun 2014 - May 2018