Experience

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  Munjz | property management services

  Feb 2023 - Oct 2024

  - Conduct product demonstrations to showcase value and drive sales.- Negotiate contracts, pricing, and manage client documentation.- Provide client training on platform use.- Monitor client requests daily to ensure quality service.- Hold regular meetings with clients to review progress and explore collaboration opportunities. - Review customer service channels for quick issue resolution and high-quality service.- Work with teams to improve products and services based on feedback.- Lead and coach teams to maintain service standards and efficiency.- Prepare performance reports and improvement plans for the Customer Service Manager.- Create a help center page for the main sections of the platform's primary website in both Arabic and English languages.

  • Key Account Manager

    May 2024 - Oct 2024

  • Customer Care Specialist

    Feb 2023 - Jun 2024
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  Cx saudi جمعية تجربة العميل

  Aug 2023 - now

  Member
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  T2

  Sept 2024 - now

  Customer success specialist

  - Deployed the “RiCH” SMS gateway for banks and government organizations, ensuring seamless communication and operational efficiency. - Monitored and analyzed system performance monthly to prevent disruptions and optimize service reliability. - Assisted clients in integrating the “RiCH” SMS gateway into their existing banking and government systems for smooth operation. - Led client meetings to address concerns, enhance satisfaction, and build long-term partnerships. - Provided training and ongoing support to ensure effective use and integration of the “RiCH” SMS platform. - Collaborated with product and sales teams to tailor solutions that align with client needs and business goals. Show less