Hady Ahmed

Experience

• 

  Amazon

  May 2021 - Sept 2023

  Results-driven Resolution Specialist with a focus on managing manager calls and providing support to customer service associates. Skilled in resolving complex customer inquiries, investigating issues, and delivering effective solutions. Proven track record of maintaining high customer satisfaction ratings and collaborating with cross-functional teams. Strong communication and problem-solving abilities, dedicated to ensuring seamless customer experiences. Joining Amazon, committed to providing exceptional support to both customers and customer service associates. Show less Dedicated Customer Service Associate in SDS (Shipping and Delivery Support) at Amazon, focused on delivering exceptional customer experiences throughout the shipment delivery process. Skilled in assisting customers to ensure their shipments are delivered satisfactorily, while also providing support to couriers in resolving any delivery-related issues. Proven track record of maintaining high service standards, resolving customer inquiries, and collaborating effectively with both customers and couriers. Committed to upholding Amazon's commitment to excellence in shipping and delivery support. Show less

  • Quality Analyst

    Nov 2022 - Sept 2023

  • Resolution Specialist

    Jun 2022 - Oct 2022

  • Shipping and Delivery Support Associate

    May 2021 - Jun 2022
• 

  Arab African International Bank

  Nov 2024 - now

  Data Architecture and Modeling