Q Lester

Experience

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  US Navy

  Oct 1996 - Oct 2005

  US Navy

  Provide support to local area network and Internet system, maintain network hardware and software and monitor network system performance. Supervise five personnel performing installation, configuration and support to local area network and Internet systems. Maintain network hardware and software. Monitor network and maintain and administer computer networks and related computing environments. Confer with network users about how to solve existing system problems, diagnose hardware and software problems and replace defective components. Show less

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  Dell

  Jan 2006 - Jan 2008

  Dell Rep

  Greeted and assisted customers with computer purchases and ascertained what each customer’s computer equipment needs. Developed and maintained knowledge of current sales and promotions related to computers and computer equipment, answered questions regarding the store and computer merchandise and explained the use, operation and care of computers and equipment to customers. Provided technical assistance to computer system customers, answered questions related to computer problems and provide guidance concerning computer use. Show less

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  Apple Corporate Inc.

  Mar 2008 - Sept 2014

  Apple Solutions Consultant

  *Growing sales of Apple-based solutions to consumer and professional customers *Building a community of loyal Apple customers who return to the store for service, support, and future purchases of Apple and related 3rd party products *Training the reseller's store team members on selling Apple hardware, software, and accessories *Working in a sales-driven and results-oriented environment *Developing the store's Apple business by building a strong, influential, collaborative business relationship with the reseller's management and sales team *Remaining well-versed and educated on Apple-branded and related 3rd party products and being able to present Apple based solutions in formal as well as informal settings *Maintaining merchandising and visual standards according to Apple and reseller standards *Analyzing and reporting business results and trends *Delivering optimal customer service through professionalism and product knowledge *Creating and modifying business plans to achieve goals Show less

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  All Covered

  Nov 2014 - Apr 2016

  IT Services Consultant

  From the cloud to information management to IT services, All Covered helps your employees have the information and tools they need to succeed in today’s ever evolving world. We offer a spectrum of technology solutions that have been helping companies with their IT and technology needs for many years. With over 500 engineers in more than 25 markets, All Covered can be your single point of accountability for all your technology needs.As a All Covered IT Solutions Consultant for Konica Minolta,… I am a trusted advisor to my clients, giving them unbiased and objective advice, as well as expert support. I support multiple sales teams in Houston,Austin,San Antonio, and Corpus Christi. Show less

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  Wireless Communications, Verizon Premium Retailer

  Apr 2016 - Apr 2019

  Senior Sales Trainer

  Trained sales consultants on Systems and Products in order to become subject matter experts.

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  ( IPA )®

  May 2019 - now

  Implementation Engineer II

  The Implementation Engineer is responsible for the installation and execution of IPA’s industry leading scrub and linen automation solutions and offerings. As a IE I troubleshoot and solve technical problems related to hardware, software, firmware and processes, whether during an implementation or as needed for the highest escalated service calls.