Alisha Naik

Experience

• 

  Nirmal Skin & Cosmetology Clinic

  Aug 2018 - Nov 2019

  Office Assistant / Receptionist

  1. Managed administrative tasks like answering calls, scheduling appointments, and processing payments. Also handled document preparation and management.2. Anticipated and met the needs of both doctors and patients to enhance their experience.3. Maintained clinic equipment by conducting regular maintenance and arranging repairs when needed.4. Updated patient records accurately and kept them organized for efficient administrative processes.5. Communicated clinic policies to patients and reminded them of appointments and off-site services.6. Coordinated with suppliers for marketing materials like brochures and catalogs. Show less

• 

  Walmart Canada

  Oct 2020 - Oct 2021

  Retail Cashier / Customer Service

  1. Greeted and assisted customers at checkout, providing information as needed.2. Operated checkout equipment accurately and efficiently.3. Processed various payment methods, ensuring accuracy in transactions.4. Handled customer inquiries and resolved issues promptly.5. Maintained cleanliness and followed COVID-19 safety protocols at checkout.6. Supported sales floor tasks and assisted customers as required.

• 

  Concentrix

  Sept 2021 - Nov 2021

  Technical Support Advisor ( Avalon Branch )

  1. Customer Experience: Improved satisfaction through empathetic support, proactive problem-solving, and attentive communication, fostering loyalty and positive brand perception.2. Streamlined Processes: Optimized workflows for smoother handling of inquiries, increased team efficiency, and reduced resolution times.3. Team Collaboration: Fostered teamwork and innovation through clear communication and collaboration with cross-functional teams, enhancing overall organizational effectiveness.4. Creative Problem-Solving: Applied conceptual thinking to solve complex issues, contributing to a culture of innovation and continuous improvement.5. Business Contribution: Played a vital role in driving customer satisfaction, building relationships, and providing feedback for process enhancements, contributing to business success. Show less

• 

  Canadian Vape Trader Inc

  Jun 2022 - Aug 2024

  Web Manager / Office Admin

  1. Website Optimization: Enhanced performance and user experience, driving engagement and improving navigation for better customer satisfaction.2. Workflow Efficiency: Streamlined content management processes, reducing errors and accelerating publishing.3. Data-Driven Enhancements: Analyzed user behavior to inform strategic web improvements aligned with business goals.4. Team Leadership: Led cross-functional teams to deliver projects on time and within organizational objectives.5. Task Management: Implemented tools like Microsoft Excel and Monday.com to improve productivity and collaboration.6. Vendor Management: Negotiated contracts, leading to cost savings and enhanced financial performance.7. Client Satisfaction: Established feedback mechanisms to strengthen client relationships and retention.8. HR Management: Handled recruitment, employee onboarding, and conflict resolution.9. Compliance & Documentation: Managed HR documents, including contracts and regulatory compliance paperwork.10. Retail Operations: Oversaw daily operations for 25 retail locations, including utility bill tracking and rent payments.11. Technical Support: Resolved issues with POS systems, security systems, and internet connectivity across locations.12. Process Improvements: Led projects focused on onboarding, compliance audits, and operational enhancements.13. Software Solutions: Researched and implemented software for better in-store and backend operations.14. Marketing & Design: Led website enhancements and collaborated on digital marketing initiatives using Photoshop, Canva, and Shopify. Show less

• 

  LM Operations Inc.

  Nov 2024 - now

  E-commerce Operations Associate