Experience

• 

  Societé les dunes immobilière (dunes shopping center)

  Nov 2006 - Nov 2008

  Human resources assistant

  Personnel Department: Issuing certificates, Coordinating leaves & replacements, handling disciplinary issues, data entry & filing.

• 

  Azadea group

  Nov 2008 - Mar 2016

  • Conduct assessment centers, develop Personal Development Plans (PDPs) and assess progress.• Assist in the identification of high potential employees in order to create a pool of talent, and coordinate with the Training & Development department for their development needs.• Support, coach and provide employees and managers with professional advice on HR issues, and ensure that HR policies and practices are properly implemented.• Initiate and maintain an open communication channel with employees and managers; provide consultancy services to management upon the promotions of employees.• Perform field visits on regular basis and address HR issues with managers by coaching and providing advice on areas of improvement.• Review HR policies and procedures and recommend enhancements to the Group Learning & Development Department.• Supervise the performance review process by ensuring proper implementation of the system, advising managers, and providing coaching sessions when necessary.• Conduct seasonal studies on different HR metrics such as company turnover, probationary success, disciplinary actions, promotional rates and employee satisfaction survey; generate and analyze related reports and suggest action plans accordingly.• Conduct Exit Interviews for leavers; generate and analyse reports related to separations.• Implement and maintain Disciplinary action Matrix in line with applicable policies and procedures and Labor law. Show less • Coach and support employees on day to day concerns, career matters, and any arising conflict within their team; handle their grievances in compliance with the Company policy and Local Labor Law.• Perform field visits to keep an open communication channel with shop employees and management.• Coach managers on conflict resolution, handling employee issues, motivating subordinates and building teams, in order to increase productivity and boost employee morale• Handle disciplinary actions in compliance with company policy and Local Labor Law. • Support employees and managers during performance review and maintain the appraisal system, followed by setting personal development plans to improve performance, and coordinating with the Training & Development department to ensure proper monitoring and follow up.• Conduct assessment programs to identify potential employees and set their developmental plan for career progression.• Handle employees’ promotions, transfers, and exit interviews.• Conduct monthly and seasonal studies on different HR metrics and suggesting action plans accordingly. Show less • Coach and support employees on day to day concerns, career matters, and any arising conflict within their team.• Perform field visits to keep an open communication channel with shop employees and management.• Handling employee’s grievances & disciplinary actions in compliance with company policy and Local Labor Law. • Support employees and managers during performance reviews and follow up on the seasonal appraisals. • Handle employees’ transfers & promotions. • Conduct exit interviews and facilitate the exit process including coordination of final settlement.• Conducting monthly and seasonal studies on company turnover and suggesting action plans accordingly Show less • Process HR documentation and information from variety of sources in order to support ongoing HR activities.• Implement appropriate filing and data retrieval systems.• Liaise with internal and external customers on the telephone or in writing to exchange information and clarify facts.• Supporting the Recruitment department by conducting interviews, pre-screening, conducting reference checks, conducting interviews & participating in open days, following up on the assessment process for applicants, following up on selected candidates’ documents, coordinating with the shops on sending candidates for trial and following up on the process, etc…• Supporting the Employee Relations department in the disciplinary actions process Show less

  • Senior Performance Management Specialist

    Oct 2014 - Mar 2016

  • Performance Management Specialist

    Feb 2011 - Sept 2014

  • Junior Employee Relations Specialist

    Jul 2009 - Jan 2011

  • Human Resources Administrator

    Nov 2008 - Jun 2009
• 

  Intersos - humanitarian organization

  Aug 2022 - now

  Worked as Area HR Coordinator for Ukraine, Moldova, and Poland missions in response to Ukraine crisis.

  • Country HR Coordinator - Lebanon & Jordan Missions

    Feb 2023 - now

  • Country HR Coordinator - Lebanon Mission

    Oct 2016 - Jan 2023

  • Area HR Coordinator - Ukraine Response Mission Ad Interim

    Aug 2022 - Oct 2022