Experience

• 

  Hostnownow limited

  Jan 2017 - now

  The company's business operations and strategy development activities were executed by me.To guarantee alignment with company strategy and commitments, project scope, goals, and deliverables were defined.Product backlog was leveraged based on business ROI, and it was maintained by ensuring projects were delivered on schedule and within budget.Manage the company's whole operation and develop new items. Customers' web hosting plans and services were troublehsooted for a variety of technical concerns. In addition, while operating LINUX web hosting platform utilizing WHM solution, I led a team of fresh minds in detecting and shutting down cybercrimes committed on websites.Client relationships with my department was managed and maintained by knowing client demands and ensuring they were met on time. Defining the customer's complaint, finding the reason for the problem, selecting and describing the best approach to solve the problem, expediting adjustment, and following up to assure resolution, I was able to resolve product or service concerns. Developed articles for the company's social networks and managed them. On social media and instant messaging sites, I also attended to the client's needs.

  • Team Lead Technical Support HostNowNow

    Jan 2019 - now

  • Senior Technical Support

    Jan 2018 - Dec 2019

  • Junior Technical Support

    Apr 2017 - Dec 2017

  • Intern

    Jan 2017 - Mar 2017
• 

  Tokunbocars.ng

  Mar 2018 - Dec 2018

  Customer success manager
• 

  Payhelpa

  Oct 2021 - Dec 2023

  Operations manager