Experience

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  Kingfisher airlines

  Apr 2008 - Apr 2012

  Gsa

   Provide efficient Guest Service and Optimize Revenue. Checks duty roster for flights assigned and availability of staff. Personally deal with irate guests on exceptional basis. Reservations and E-Ticketing including cancellation and rebooking.  Effectively coordinate with officials from Airport Authorities, Customs and Immigration etc for the smooth day-to-day operation of our flights. Clearing the Crew and their documents from Immigration and Customs and Departure clearance. Interacting with regards to mishandled baggage procedure. Working at Airport operation Control Center Bangalore and coordinating with operations head office, SOCC Mumbai and BIAL AOCC for operational requirements. Show less

• 

  Go first

  Jun 2012 - now

   Manage overall daily functions through effective advance planning and allocation of manpower and resources. Ensure all procedures are adhered to and that person, property and equipment are protected from all hazards. Lead the team members and oversee handling agents to ensure they deliver consistent great customer service experience, clubbed with highest levels of safety and security.  Ensure third party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraint whilst not compromising on quality.  Ensure to evaluate cost implications and balance with quality when making day-to-day operational decisions Represent the airport manager by participating in airport related activities, create and maintain good rapport with key stake holders such as airport authorities, government agencies, suppliers.  Responsible to ensure that all operational records/ documentation used/ required of station ground operations is managed and controlled. Build and maintain an efficient operation team and seek to gain and retain the cooperation of the individual. Help, select, motivate, organize, encourage, train and control the work force. Deputize Airport Manager’s administration and/ or operational function/responsibilities as and when required. Show less  Provide complete flight supervision to flights in a shift. Decision making that is logical, practical and economic. Especially during flight disruptions and contingencies. Identifying and resolving various staff related issues such as training needs, performance appraisals, etc. Ensure passenger safety and convenience at all times. Resolving various customer issues and grievances at different contact points. Take briefing/debriefing on various issues such as procedures, policies, incidents and any other promotional activities taking place. Brief staff on special situations and conditions. Passenger coordination during sensitive situations like denied boarding, down grading, excess baggage and flight irregularity. Preparing Monthly roster for the station. Checking all SLAs, contracts and bills for vendors and service providers. Show less

  • Duty Manager

    Feb 2016 - now

  • Duty Ofiicer

    Jun 2012 - Feb 2016