Experience

• 

  Ami

  Dec 2001 - Feb 2002

  Telecom operator
• 

  Unhcr, the un refugee agency

  Mar 2002 - now

  Supervision provided - Implement the Infrastructure Plan designed by the Chief, ICT Field Operations Section, taking into account local constraints and cost effectiveness.Size and scope of role - The incumbent ensures that the infrastructure requirements for all UNHCR offices in the Country Operation are understood and that officers have adequate functioning infrastructure to maintain communications within the field and to headquarters, and the ICT tools necessary to effectively support their work.- Main relationships- With local ICT staff in field locations to provide advice and guidance in the operation of infrastructure.- With the Senior RICTO and Chief, ICT Field Operations Section to plan and agree the approach to managing infrastructure in the field.2.2 FUNCTIONAL STATEMENT. Describe the accountabilities, responsibilities and authorities associated with the position. Accountability (key results that will be achieved)- UNHCR Country Office is provided with all required ICT infrastructure support.- Country Office adheres to Service Management processes, policies, Service Level Agreements (SLAs) and standards.Authority (decisions made in executing responsibilities and to achieve results)- Approve installation of new or upgraded equipment within area of responsibility.- Decide on appropriate resolution to incidents / problems.- Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility. Show less • Design and implement the new UNHCR Voice Over IP standard globally • Manage the Voice Support team in Wipro UNHCR Management Services• Provide 2nd & 3rd level support for ICT infrastructure globally • Assist in the development of in the development and configuration of ICT equipment/Kit used in the field operations and emergencies.• Deliver ICT support and training at the annual Workshop on Emergency Management• Measure and follow-up of SLAs and validation of intermediate and final results• Coordinate and take day to day operational decisions• Audit quality deliverables and process follow-up and reporting• Adopt best practices from across the enterprise and share solutions for cost-effective delivery• Maintain appropriate communication channel with service providers and other relevant ICT staff Show less • Undertake field and emergency operations to provide reliable and timely ICT services and provide support and guidance to local ICT staff.• Needs assessment on site and installations of UNHCR ICT equipment in emergency operations, establish the ICT requirements in emergency and standard field operations, taking into account the overall ICT strategy of the region, the operational needs and the security constraints.• Provide Technical Briefing/Training on the equipment to local ICT resources and users, ensuring that they are able to maintain/use the equipment.• Assist in the development and configuration of ICT Equipment/Kits used in field operations and emergencies and to further improve the functionality of the equipment deployed to field and emergency operations, testing, reconfiguring, upgrading and reviewing of UNHCR ICT equipment/kits upon return from field and emergency missions.• Maintenance of UNHCR ICT equipment ensures good working condition, by inspecting regularly the hardware and installations. If required, arranges promptly repairs or replacement as necessary according to established procedures.• Maintains records of the installations and repairs/replacements done and keeps the RICTO fully informed on the status of the equipment.• Provides each office, where equipment is installed, with full information for their asset management records and keep a proper inventory level of all sites spares and returns spare parts for repair/replacement Show less 1. Ensure that the Operational and Emergency telecommunications requirements of UNHCR Assosa office are understood, well assessed and prioritised;2. Plan, supervise and manage the telecommunications network in the Assosa Operational area by ensuring that telecommunications infrastructures are in good working conditions and that all Office Units and Camps are able to communicate effectively in Assosa, Addis Ababa, Headquarters and other UNHCR offices in Ethiopia;4. Monitor and coordinate the work of Telecom Operators as directed by the Head of Office in accordance with the standards set by Headquarter; 5. Maintain an up-to-date inventory of all telecommunications equipment in the country under her/his responsibility and keeping the SRTO and the Headquarter informed accordingly;6. Provide coaching, counselling and training to the Telecoms staff and users of telecommunications facilities and, draft procedures and instructions to promote a better understanding of telecommunications network use; 7. Undertake security assessment missions in liaison with the Field Security Advisor to analyse security factors and to make recommendations for security communications;9. Promote relation with UNHCR Operational and Implementing partners and ascertain that shared telecommunications services provided by UNHCR are meeting their operational needs;10. Assist and advise offices in the recruiting and training of telecommunications staff;11. Coordinate local ETC activities by making sure that all the decisions are taking into account UNHCR’s operational and security requirements; Show less • Supporting of the local area network in UNHCR offices in the north and north east regions to ensure a smooth and faultless use to all users, this includes trouble-shooting, maintenance of network software and management of shared disk resources;• Providing technical user-support services and training in ICT systems , including e-mail., and upgrade the software when necessary.• Ensuring that information recovery is done as quickly as possible by making daily system back-ups• Installing the standard UNHCR software and platforms, ensuring that systems installed meet the staff objectives, are well customized and configured to function efficiently and are cost effective.• Anti-virus software installation, updating, running virus checks on th LAN and computers.• Upgrading of computers (hardware) within the offices to current UNHCR standards and subsequent installation of the new software platforms.• Managing the inventory of all IT/Telecoms related equipment including maintaining records of all new installation, redeployment, write-offs;• Facilitating the procurement process to ensure that spare parts are obtained in a timely manner and that equipment is serviced regularly;• Carry out missions for new installations and routine maintenance tours of telecoms and IT equipments;• Assisting in the drafting of technical documentation on ICT equipment operation procedures; Show less

  • Information Technology Service Delivery Manager

    Oct 2024 - now

  • ICT Service Delivery Management Officer

    Nov 2020 - Oct 2024

  • ICT Officer (Infrastructure)

    Jul 2019 - Nov 2020

  • ICT Officer (Service Delivery Manager)

    Jan 2017 - Jun 2019

  • Associate ICT Officer (Infrastructure Emergency)

    Jan 2014 - Dec 2016

  • ICT Associate Infrastructure Operation

    Mar 2012 - Dec 2013

  • ICT Officer

    Nov 2011 - Feb 2012

  • Senior ICT Associate

    Jan 2011 - Nov 2011

  • ICT Asssociate

    Mar 2002 - Dec 2010