Experience

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  9mobile

  Jul 2019 - now

  Relationship manager / customer support specialist

  • Team Leadership for tasks delegation, motivating my team to achieve both organizational and personal goals.• Mentoring and training the newly recruited advisors on products and services knowledge and delivery. • Engaging in active listening with customers, confirming and clarifying information to provide comprehensive support.• Achieving first call resolution for majority of customer contacts using expert service knowledge and internal systems.• Handling multiple responsibilities simultaneously and balanced priorities to maintain high levels of customer satisfaction.• Improving customers' experiences with targeted product and service recommendations.• Resolving complex customer queries using excellent critical thinking and product knowledge.• Demonstrating excellent internal communication to work efficiently with a wider team Show less