Avinash Rao Chandra Rao

Avinash Rao Chandra Rao

Customer Service Executive

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location of Avinash Rao Chandra RaoShah Alam, Selangor, Malaysia

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  • Timeline

  • About me

    Software Consultant at NETS | Software Engineer Graduate

  • Education

    • Ungku Omar Polytechnic

      2014 - 2017
      Diploma Information Technology (Information Security) 3.62
    • Universiti Malaysia Sarawak (UNIMAS)

      2017 - 2021
      Bachelor of Computer Science Computer Software Engineering
  • Experience

    • Golfreserv

      Dec 2016 - Aug 2017
      Customer Service Executive
    • CSE Group

      Jun 2019 - Aug 2019
      Customer Service Representative
    • Mercedes-Benz Financial (Malaysia)

      Feb 2020 - Aug 2020
      Information Technology Supporter
    • NETS

      Sept 2021 - now
      Software Consultant

      1. eSPICK & GWC System Support-Provided responsive support to banks via phone and email, resolving inquiries and issues related to supported systems.-Conducted standby and on-site troubleshooting as needed, ensuring smooth system operation.-Identified and resolved system problems, including bug fixes and collaborative problem-solving with team members.2.Java System Enhancement-Analyzed user requirements and proposed system enhancements, including design and feasibility studies.-Developed and tested enhancements, ensuring functionality and adherence to requirements.-Coordinated with customers for User Acceptance Testing (UAT), facilitating successful implementation.3.Application Installation and Project Coordination-Managed application installations for banks, providing consultation and support throughout the process.-Led project coordination efforts, ensuring timely completion and successful live deployment.-Supported banks during testing phases, including System Integration Testing (SIT) and User Acceptance Testing (UAT). Show less

  • Licenses & Certifications

    • Cloud Fundamentals

      Asia Pacific University of Technology and Innovation (APU / APIIT)
      Jun 2023
      View certificate certificate
    • Learning Microsoft 365 Copilot and Business Chat

      LinkedIn
      Dec 2024
      View certificate certificate
    • Certified Cloud Practitioner

      Asia Pacific University of Technology and Innovation (APU / APIIT)
      Jun 2023
      View certificate certificate
    • Applications and Its Use Cases Professional

      RapidMiner
      Oct 2020
      View certificate certificate
    • Data Engineering Professional

      RapidMiner
      Oct 2020
      View certificate certificate
    • Machine Learning Professional

      RapidMiner
      Nov 2020
      View certificate certificate
  • Honors & Awards

    • Awarded to Avinash Rao Chandra Rao
      Dean's List University Malaysia Sarawak Aug 2021
    • Awarded to Avinash Rao Chandra Rao
      Dean's List Universiti Malaysia Sarawak Feb 2021
    • Awarded to Avinash Rao Chandra Rao
      Dean's List Universiti Malaysia Sarawak Jan 2020
  • Volunteer Experience

    • Executive Committee

      Issued by Universiti Malaysia Sarawak (UNIMAS)
      Universiti Malaysia Sarawak (UNIMAS)Associated with Avinash Rao Chandra Rao