Avinash Rao Chandra Rao

Experience

• 

  Golfreserv

  Dec 2016 - Aug 2017

  Customer Service Executive
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  CSE Group

  Jun 2019 - Aug 2019

  Customer Service Representative
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  Mercedes-Benz Financial (Malaysia)

  Feb 2020 - Aug 2020

  Information Technology Supporter
• 

  NETS

  Sept 2021 - now

  Software Consultant

  1. eSPICK & GWC System Support-Provided responsive support to banks via phone and email, resolving inquiries and issues related to supported systems.-Conducted standby and on-site troubleshooting as needed, ensuring smooth system operation.-Identified and resolved system problems, including bug fixes and collaborative problem-solving with team members.2.Java System Enhancement-Analyzed user requirements and proposed system enhancements, including design and feasibility studies.-Developed and tested enhancements, ensuring functionality and adherence to requirements.-Coordinated with customers for User Acceptance Testing (UAT), facilitating successful implementation.3.Application Installation and Project Coordination-Managed application installations for banks, providing consultation and support throughout the process.-Led project coordination efforts, ensuring timely completion and successful live deployment.-Supported banks during testing phases, including System Integration Testing (SIT) and User Acceptance Testing (UAT). Show less